CovenantOfDeath
-
Posts
67 -
Joined
Content Type
Forums
Blogs
Events
Articles
Downloads
Gallery
Posts posted by CovenantOfDeath
-
-
I feel like a customer who ever flies in tourist class while others fly in first class... but...
DAMM IT! I pay the same!
Solution = NOT FLY with BW/EA NEVERMORE
Byes guys! It was pretty while it last but you will not get any euro more from me.
And I'm talking not only from my money in SWTOR, I'll never buy a new Bioware game.
YOUR FACTION WITH ME IS = HATED
-
Yeah.
I know biowere can do better!
We can only hope they delay it 1-2 more time, so it starts in US primetime, and when EU is going to bed.
I'm sure, cause doing worst is IMPOSSIBLE
-
OMG THE EU WILL HAVE TO GO A DAY WITHOUT PLAYING A GAME!!! Ive never had to stop before....seriously? if they brought them down around anytime you wanted for your time another would suffer and being that most of the population of the game plays in the US they bring it down around those times and woa 10AM for me I wont be able to play untill about 3 or so...plus its an emergency patch, every game I know of has always brought them down around the same times this one is doing why is this ones time so special? Just looking for a reason to complain.
Keep thinking that way and soon this game will be played only by you and your friends.
Do you really think that so expensive videogame can survive with the US base player, a base player that is decreasing drastically in the first month.
Let me laugh
-
To be realist!
BW/EA lacks of any empathy to their EU customers, we're only the calaboose of a train that is plunging inevitably into the precipice.
It sadly remember me what they did with Warhammer online.
-
Oh good grief. Most people in Europe would be at work right now.
I'm not, because I can't, but I hardly see that maintenance scheduled for the afternoon is such a major issue. Yeah, I'd like to be playing right now, but they're fixing stuff that needs fixing, so I can wait.
Go do something else. Play another game. Spend time with real people. Have a meal. Look around the world and see just how privileged you actually are.
And if none of that work, then take your massive sense of self-entitlement and go somewhere else where everything is kittens and roses and ice-cold beer brought straight to you.
A little reminder: WE'RE PAYING TO PLAY!
-
Uhhh yes there is. BW has stated that they want everybody to be on the same client.
We would see MANY complaints that US gets new features before EU (or vice versa) because they split the times. Or "OMG US got bug X fixed but I need to wait until time y!!!!".
OR many people will log on to US servers if their EU servers are down.
There is no way BW can win.....so the best solution is to have a global patch.
I've been playing WOW for 8 years, and I've never seen a post about what you're talking about. And the game updates has been ever before for US than EU version.
I've NEVER seen anyone complaining about that in EU WoW forums.
Do you really think that we'll be complaining about that when we've got 7 downtimes in senseless EU daytimes.
-
Yes! Another episode of this endless comedy club.
-
UPDATE: This maintenance period has been moved and is now scheduled to begin at 8AM CST (6AM PST/ 9AM EST/ 2PM GMT/ 3PM CET) on 1/19 and end at 12PM (noon) CST (10AM PST/ 1PM EST/ 6PM GMT/ 7PM CET). Please check this thread for further updates.
What is it? Some Kind of Joke?
I thought that BW/EA can't do the things going to worst, but I don't know how it's possible but they surprise me again and again.
Far for give us a solution, on even a friendly answer to our justified pleas, they put an "emergency maintenance" form 3PM-7PM GMT.
These guys make me feel even a fortunate people, cause there are zones in EU with GMT+2 and +3.
You gave me 30 days of free subscription, those 30 days have become 27. I play at afternoon often, from 4PM to 9PM/10PM. And I've could be playing 3 afternoons due senseless "off peak" downtimes.
Is that your "High Quality" service... You're reading your announcements really... they sounds laughable.
Yes I'am one of those fortunate guys who has a job, YES I'VE ONE, but...
What do I must? Get another work for afternoon?
-
And people say Bioware doesn't listen.
Thank you Allison for this update.
Yes you're allright.
3 post reincarnations about EU manteinance times, around 3000 post and 100.000 visits...
And we're still waiting for an ANSWER.
Yes they listen what they want.
-
WoW for years since launch have been doing their maintenance during the day time hours in the US, clearly they lost subscriptions for it
I played Wow since his European launch. And it had 1 month of US times downtimes.
From the second month on it has had got its EU downtimes at 3AM.
It's simple different continents = different Timezones = different Downtimes
It's a question of common sense, but Einstein said that the common sense is the lesser common of the senses.
Every MMO with European servers does his maintenance in Eu night times, everyone except this "piece of art".
-
US>EU doesn't matter. EQ2 has only 1 EU server Splitpaw and yet SOE has separate time frame for maintenance, including small patches (all SWTOR patches so far are small). Oh and SOE provides global service - 1 account for both EU and US servers.
Population doesn't matter. It's a matter of respect or, in this case, lack of it.
They did already. It was some political correct wall of yellow text which boiled down to "we don't care".
Frankly, i don't think another political correct wall of yellow text will help. They are delusional or stupid or both.
Perhaps SOE has got a smaller player base in their games, but at least they care about them.
I'm unsubscribing at January 21, these guys are not going to use my money to do the US players experience more "confortable".
I'm not going to buy any BW game more, there are a lot of videogame companies aout there.
The same with any EA game.
-
Oh well while it was down for maintainance 4th time in the last 7 days.
I, luckily enough got time off to play The Secret World Beta. Its shaping up to be something quite horrific and quite entertaining. It is due for release in April, so Bioware I think you need to get this maintainance problem sorted out on the EU servers fairly quickly as it won't just be the other quality existing MMOS you will have to compete with, but the up and coming new ones too.
Its not only the poor choice of eu maintainance times it is also now the amount of those times that are getting very annoying. Please don't let a good game fall apart. Help me obi one your our only hope.
Secret World is from EA too... good luck!
-
Lord Covenant Dictionary New Entries:
Mythic: Expert company in ruining his own MMO Launchs (Hidden Agenda= They really are in Blizzards payroll to make his competitors fail again and again)
EA: Company that likes to release unfinished MMOs, trying to recover the high amounts of money invested in development. It likes to spend huges for nothing.
Both have got an infamous EU customer service in the past, so I'm not surprised with this issue.
Bioware: Newbies, they're trying to launch a game worldwide, without a worldwide service.
Note: The world doesn't turn around Austin. We know that you live and work there, but you must understand than not all the players are living in Austin and surroundings... The world is much bigger, the world doesn't begin in Baltimore and finishes in California.
And it's not a question of downtimes, it's a question of service... and yours one it's disastrous, at least in Europe.
-
Ive been playing MMOs for about 13 years now played all the big ones and some small ones.
Just to let you know where Im coming from with this.
Played EQ and the customer service, GM interacting was GREAT! Im sure everyone that played EQ remember the good CS that Verant had, and the insane downturn it took when SoE took over.
I thought that was the worst CS ive seen ever untill now.....
BW/EA your CS is HORRENDOUS!!! droid reply of any ingame issue
Complete and UTTER disrespect of yoru customers when your servers are down by closing forums so that your PAYING customers cant talk to other customers.. just so u dont get the whien about "boohoo servers are down again" and "when are the servers back up"
To fix the latter problem, TELL US ON FORUMS!! Dont expect everyone to have myface and twatter.
Slow and for the most part lack of communication when things hapen, what happens and so on...
The list goes on, im sure im not the only one that is more than a litte annoyed with you guys right now.
I know the game is new and just launched, but you knew long in advance that you would have ALOT of customers, so talk to us..
Oh and one last thing, patchnotes are a joke.... ninjapatching stuff and not telling us. tell us what is fixed give more information, 1 line in a patch, im pretty sure there were more things fixed..
more info is good..
flame on!
Totally Agree!
I played EQ too, and a lot of MMO stuff and you're allright.
-
I think in another company offering services in Europe, disabling its service at mid day and it make me laugh.
And the worst of all it's that BW is selling it to us like a favor to us.
I don't know what kind of drug are smoking in Austin, but It's high quality for sure.
-
You're the real kings guys, you go from bad to worst.
Another senseless patch at 12AM in Europe.
Whad the hell do you mean High Quality WORLDWIDE service for you?
Define Worldwide please.
OH Excuse me, in your dictionary Worldwide=USA
Then in the next pacth you can say the true and:
"Whe are offering a High quality service in US, and the rest of the world can go to hell"
It would be more correct and precise.
Do you really think that the Europeans are fools.
-
This is the mail I've received about my ticket for EU Manteniance from SWTOR customer support.
Greetings CovenantOfDeath,I am Protocol Droid U3-N0, and I have received your transmission regarding server maintenance of Star Wars: The Old Republic.
We apologize if this has inconvenienced you in any way. The Bioware main headquarters are still located in the US and so maintenance happens when our technical department is able to work on the game for patches and improvements. Please understand that this time is necessary to maintain the quality of service provided for all players worldwide.
Please check the server status thread by following this link: http://www.swtor.com/server-status for information on estimated downtime and updates as to when the server will be available again for log ins.
We look forward to seeing you back in-game once maintenance has ended! Please do not hesitate to contact us again if there is anything further we can help you with.
Galactic Support is our specialty...
Sincerely,
Protocol Droid U3-N0 (aka Mikhail)
Star Wars: The Old Republic Customer Service
I reach a conclussion: Mantaining the "quality" of service for all players worldwide means MAINTAINING THE QUALITY OF SERVICE IN US.
I know your staff is in US, but I think that US day has 24h too. And we're playing from Europe. You've actually around 200.000 players playing in what you call OFF PEAK hours.
If you keep ignoring the claim of EU customers for decent weekly server downtime, you're going to suffer a severe player loss from Europe. And seeing the threads of this forum, I think that's something you can't afford at this moment.
It's obvious that two continents separated by an average 7hours of difference need two separated downtimes for their servers. BW take a shoot to your competitors, if all of them have separated downtime I suppose that there will be a reason.
The only positive I read in this message is the word STILL before located in US.
-
I am curious to know why all the hate for this game in this forum? I been playing for about a week now, and this is the most fun I have had with an mmo since I quit playing WoW.
The quiz is: I've been playing for a week
From level 30 you'll begin to see the bugs.
-
Why are people still complaining? Maintenance lasted about 30 mins, the server are long back..You can only say that they didn't estimate downtime right, but give them a break, it's only the second maintenance after release. They did a very good job in bringing back online the servers so quickly.
I'm not complaining about today manteniance, this downtime is fine for me. We were protesting for the 10 hours downtime of last week from 11AM to 7PM at GMT+1.
And for all of those US players that think they're more playing SWOTR than Europeans, take a shoot: http://www.torstatus.net
-
Don't spend engergies in discussion for children.
The world doesn't rotate around US, there are two magnetic poles and the earth turn around that axis. And the globe is divided in 24 imaginary lines, each of them is called Meridian and represent a different Time Zone.
Summarizing there are a lot of those imaginary lines between Austin and the rest of the world. It's easy to understand, even for someone that is posting at 6AM in USA.
-
Hello!
I apologizes you for the size of this post but I studied what means "Off Peak" in a Tuesday Morning for EU Servers. The day chosen by BW to do his weekly downtimes.
I wish someone with neurons in BW reads this post and take notes about I'm talking. I propose an easy and very cheap solution for our problem.
TUESDAY JANUARY 03
------------------
Population Legend: L=Light S=Standard H=Heavy VH=Very Heavy F=Full
European Servers
Server Name Population Type Language
Time Zone GMT+1 10AM-12AM-3PM-5PM-7PM
Ahto City L-S-OFF-H-VH PVP English
Atris L-L-S-S-S PVP French
Bacca's Blade L-S-S-S-H PvE English
Bao-Dur L-S-S-S-S PvE English
Baron Deathmark L-S-S-S-H PVP French
Basilisk Droid L-S-S-H-VH PVP English
Battle Meditation L-S-S-S-H RP-PvE French
Bloodworthy L-S-S-VH-F PVP English
Blotus the Hutt L-S-S-S-H PVP German
Brianna L-S-S-S-H PVP German
Cassus Fett L-S-S-H-H RP-PvE German
Chuundar L-S-S-H-H PVP English
Darth Andeddu L-S-S-S-H PvE German
Darth Nihilus L-S-S-S-H PVP French
Darth Revan's Mask L-S-S-H-VH PVP German
Darth Traya L-S-S-H-VH PVP German
Dol Grenn L-S-S-S-H PVP French
Dreypa's Oubliette L-S-S-S-H PvE German
Dune Bantha L-S-S-S-H PvE English
Dxun Battle Circle L-S-S-S-S PvE English
Exar Kun L-S-S-H-VH PvE German
Exis Station L-S-S-S-S PVP German
Eye of Ashlanae L-S-S-S-S PvE English
Flames of the Crucible L-S-S-S-S PvE English
Force Harvester L-S-S-H-VH PvE German
Frostclaw L-S-S-H-H PvE English
Gnawer's Roost L-S-S-S-H PVP German
Goluud Corridor L-S-S-S-H PvE English
Handmaidens of Atris L-S-S-S-S PvE German
Hex Droid L-S-S-H-VH PVP English
Hidden Beks L-S-S-H-H PvE English
Hrakert Rift L-S-OFF-H-F PVP French
Hssiss L-S-S-S-H PvE French
Huntmaster L-S-S-S-VH RP-PvP French
Hydian Way L-S-S-H-H PvE English
Jar'Kai Sword L-S-H-VH-F PVP German
Jen'jidai L-S-S-H-VH RP-PvP German
Kai-kan L-S-S-H-H PVP English
Kellian Jarro L-S-S-S-S PvE English
Kessel Run L-S-S-S-H RP-PvE French
Kissai Caste L-S-S-S-H PvE French
Legions of Lettow S-S-H-VH-F PVP English
Lenico Gargantuan L-S-S-S-H PvE German
Loramarr L-S-S-S-H PVP German
Lord Calypho L-S-S-H-VH RP-PvP English
Ludo Kressh L-S-S-S-S PvE English
Luka Sene L-S-S-S-H PvE English
Mantle of the Force L-S-S-H-VH PvE French
Mecrosa Order L-L-S-S-S PVP French
Murakami Orchid L-S-S-S-H PvE German
Nightmare Lands S-S-H-H-VH PvE English
Niman L-S-S-H-VH PVP English
Odacer-Faustin Academy L-S-S-S-H PvE German
Opila Crystal L-S-S-S-H PvE German
Peragus Mining Facility L-S-S-H-H PvE English
Phateem Halls of Knowledge L-S-S-S-VH PvE French
Pius Dea L-S-S-H-VH PVP German
Princess Galia L-S-S-S-S PVP French
Rogue Moon L-S-S-S-S PvE English
Scepter of Ragnos L-S-S-H-VH PVP English
Senator Contispex L-L-S-S-S PVP English
Shaltin Tunnels L-S-S-S-S RP-PvE English
Sith Triumvirate L-S-S-H-VH PvE German
Sith'ari L-S-S-S-H PvE English
Sluis Shipyards L-S-S-S-H PvE English
Star Map L-S-S-H-VH PVP French
Starstorm One S-S-H-H-VH PVP English
Stereb Cities L-S-S-S-S PvE German
Supreme Commander Stantorrs L-S-S-H-VH PvE German
T3-M4 L-S-S-H-VH PvE German
Tassaa Bareesh L-L-S-S-S PVP English
The Arkanian Legacy L-S-S-S-S PvE English
The Cinzia L-S-S-S-H PvE German
The Exile's Crystal L-S-S-S-S PVP English
The Jedi Tower L-S-S-H-VH PvE German
The Krath Enchanter L-S-S-S-H PVP German
The Kumumgah L-L-S-S-S PVP English
The Progenitor L-S-S-H-H RP-PvE English
The Ravager S-S-H-VH-F PVP English
The Red Eclipse L-S-S-H-VH PvE English
The Restoration Zone L-S-OFF-H-VH PVP German
The Shadow Runner L-S-S-H-VH PVP English
Tomb of Freedon Nadd S-H-VH-F-F PVP English
Tott Doneeta L-L-S-S-S PVP English
Trask Ulgo L-S-S-H-H RP-PvE English
Trayus Academy L-S-S-S-H PVP English
Ula Vii L-S-S-S-H PVP English
Uthar Wynn L-S-S-S-H PVP English
Vanjervalis Chain L-S-S-H-VH RP-PvE German
Vodo-Siosk Baas L-S-S-S-H PvE French
Zayne Carrick L-S-S-S-S RP-PvE German
Now according to my calculations:
Total EU Servers: 91
According to server population legend: L= (0-25%) S= (25%-50%) H= (50-75%) VH= (75-100%)
So if we take the average data in every population strip: L= 12,5% S= 37,5% H= 62,5% VH= 87,5%
Then at 12PM (after 3 hours of scheduled shut down in Europe) we've got the following average population data:
I we suppose the max population by server is 5000 (Normally this is the correct cipher in mostly MMO)
6 Servers in Light = 6 x (5000x0,125) = 3.750 players
84 Servers in Standard = 84 x (5000x0,375) = 157.500 players
1 Server in Heavy = 1 x (5000x0,625) = 3125 players
We obtain a total of 164.375 estimated players in EU servers at 12PM. (at GMT+1 morning)
If we've in consideration the data published by a company about the global population of SWTOR in Peak Time actually, It's around 350.000 players connected at the same time.
BW is shuting down his service for a number of customers who represent the 46,96% of his customers in "Global Peak Time"
And this what BW calls "OFF PEAK" for Europe. If you've any doubt about what means Peak Time in Europe take a shot to: http://www.torstatus.net
There it's very clear that European Peak Times are in a 12AM-11PM window.
Do you really have a Sales/Marketing department? If you have got one, fire the man in charge NOW!
And now let's talk about solutions.
If the global manteniance last for 8 hours, we can suppose that if you split it, it would take 4 hours per zone (US and EU Time).
It's not necessary you contract new workers, With the same staff working 2 hours early, we would have and easy solution.
00:00 AM (US CST Time)(Where is Austin staff)(I make it easy to understand)
Shut Down of EU Servers and the satff maintain the US Servers Up.
They begin to patch in EU Servers, and the insane US players (playing at midnight) are still playing.
04:00 AM (US CST Time)
End of patch for Europe Servers
Shut Down for US Servers
The staff begin to patch the US Servers
04:01 (US CST Times)
Staff do the changes in client and launcher downloadable.
I think this is very simple to do, and we would have:
EU Manteniance (From 6AM to 10AM GMT), a bit later than another MMOs shut downs in Europe, but nothing irritating or disturbing for mostly EU players.
US Manteniance (From 4AM to 8AM CST) the US manteniance would finish earlier than the actual shutdown.
Please use your minds and common sense, It's not so difficult.
-
Because a bunch of random people screaming on an internet forum is indicative of the whole group, right?
I'll just point to this thread: http://www.swtor.com/community/showthread.php?t=115819 Out of the 395 posts, 336 were made by 10 people or 85% of the entire thread; 28 by yourself. So I wouldn't really call that "a lot."
And before someone says it, no I didn't go through and count. You can click the response count to see the list of responders and the number of their replies on the really large threads.
Hey Dude! This thread has not got 395 post. It has 2395 post cause it was recreated 2 times, and BW was who redirected our post to it. It's the most posted thread in the forum, so you should show more respect for the swtor biggest comunity at the moment.
And if you don't believe me, see the server population of US and EU servers and compare.
And yes there is a lot of people pissed, but we're doublely pissed. Pissed by the same bugs and problems you suffer but agravated by eternal and WEEKLY DAILY patches.
You should show more empathy for us, I like to see you suffering this downtimes from 10AM to 7 PM every week.
-
You don't see people crawling over asian game forums they happen to play, attempting to change the business model of a game designed and released over there do you?(well maybe those games do, but it's probably the same short sighted self serving people.)
This is a game largely released for a North American audience. You'd think this would be obvious in how they handled the release of the product.
It sucks, but that's how it is.
This game has got astronomic release and launching cost, If you think that the game can survive only with US subscriptions you're stupid.
If this game fails worldwide is the bankrupt for EA
-
Yep but it's an American Game sold in Europe, with servers IN EUROPE.
But the problem is that they mostly don't know where is Europe.
European Maintenance Times
in Suggestion Box
Posted
Hello
It's obvious that two continents with 7 hours of average time zone difference, need separate downtimes.
Your central european player base is seriously damaged, your eastern europe payers are in extinction danger.
It's time to react, you can't do what none company does in Europe. Are you conscious that you are the ONLY MMO with European servers which has got its european downtimes at daytime.
Even the FREE to play ones have their downtimes for Europe in GMT times, even those which has not server physically in Europe.
No extra inversion is needed only a bit of organization in patch and maintenance work.
If you want to beat the competence, I'm sorry but this is not the way to do it, at least in Europe. Your game is not better than competence and your service is very worst, so it's time to work together.
Thanks