Yes, I would also like to know how you "fixed" this.
The only response to my ticket was that I was thanked for my valuable information and the issue will be further investigated. Seems like I've been shrugged off, but I should have expected as much since the plethora of other tickets haven't gotten anywhere, either. Even the ones saying specifically "we will take action"... and nothing happens.
So I've spent over 24 hours not making NEARLY as many credits because I can't craft. Being so close to 50 I need to spend a lot of credits to get anything I need, this is an unacceptable glitch that is going to upset a lot of agents once more people are at this stage in the story.