I have to agree with Deyjarl, i think they mean bodytype and not facial features. But we will just have to wait and see, i for one hope Bioware realizes that the restrictions they have imposed are very foolish to put it mildly.
This is STAR WARS not Human Wars. Look at SWG for example, they had rodians, Mon Cal and Ithorians to name a few and that worked perfectly fine.
"BioWare themselves have explained their choices of the species with a desire to make the playable character easy for the players to identify with."
Really Bioware? Really!? i think it's just another lame excuse for doing things their way. One of the most important aspects of Star Wars is the enormous diversity in species, Bioware just ignored that and gave us humans with different colours.
I don't care how good the story aspect of SWTOR is, it won't ever be enough to just skip on different species.
For now i'll wait for maybe 6 months and see how the game changes, if they keep being stubborn and leave out such important aspects of the Star Wars world then i'll just stop subbing.
I might just be one person but im sure there are other people who agree that the aspect of different species is just too important to ignore.
Sorry for the small rant