http://forums.bestbuy.com/t5/Gaming-Gadgets/Star-Wars-The-Old-Republic-Developer-Live-Chat-Transcript/td-p/406744 This is the actual link to the transcript your one just links the new upcoming Dev chat

You would need to find someone wearing a robe with a hood then inspect them and Ctrl click it while on your Twi'lek to be sure if it shows, that's what I would do that or go to a pvp vendor and try on sentinel chest gear when you get to the fleet at lvl 10 they always have hoods from what I've seen.

x-law Im in the UK and I pre-ordered my CE on the 21st of July from the link on this site it was simple. I did not get my pre-order code till the 28th as Im sure most people did since it took awhile for pre-order codes to get out. I have also not gotten into early access yet so good luck if you have ordered after july.