One of my major issues is that planets feel dull, empty, lifeless and on rails. Not even the cool class missions are enough to keep me focused. Following that magical yellow line through mission hubs always leads to the thought “not this sh*t again!” I believe travelling in this game is a poorly designed time sink. I’ve played many other MMORPG’s and this is the first time I’ve felt this way. Could it be because of those yellow lines that I have to follow like rails to move through the same sequence of mission hubs and similarly located phased areas? I believe it is, and it’s not like I can avoid the yellow lines as I’d hit an artificial wall and have to turn back... Primarily, I would like Bioware to automatically give the player all taxi locations per planet once they visit a taxi droid. This would remove a lot of yellow line chasing and reduce the amount of artificial walls the player encounters. Additionally the player would spend more time doing the fun stuff, like playing. This should have no impact on the fast travel terminals that need to be found. Secondly, I would like Bioware to change the speed of speeders. They need to feel true to the intellectual property because right now they are painfully slow. Rank I should be 100%, Rank II should be 180% and Rank III should be 250%. Speeders should then be banned from the fleet. Finally, add the option to fast travel to the player’s ship. Simply add a “ship collection” skill to legacy abilities, each purchased rank could reduce the cool down time. I believe being able to return to a player’s ship without the multiple load screens currently would improve the games flow. These should be very easy to implement and only improve the games flow and authenticity in my opinion.

Yes the CE was sold as one item but under misleading marketing information. Everything leads from that marketing promise and without it would I have made the same purchase? Using the words "regularly" and "to keep you coming back" combine to make a sales promise; the frequency of regular is defined by the rate at which they update content in the game. Additionally they could have used other wording to market the store more accurately if they didn't want to give any impression of delivery timelines. For example periodic updates.

In a further response from the Customer Service team I have been told that no compensation will be given. "As your account is marked as a Collector’s Edition this means that you will always have access to the in-game vendor, which means that when future content is added (and there will be new and exciting content added) you will be able to access this. While I understand at the moment the choice may seem very limited it won’t always be like this and we would ask you to bear this is mind." And... "Also the extra price on the collector’s edition includes what comes in the box itself" Neither which take into account the previous CS response which admitted it was a marketing promise, and it wasn't their intention to mislead and that the release rate was slow. "As we do understand where you are coming from, please also understand that it is not our intention to mislead any of our customers. Although progress could be slow at some point, please be assured that the whole team are doing their best to deliver what was they promised to present you." I have therefore responded with: "Thank you for responding, would it be possible to get a refund to the value of the items in the box then? I didn’t order for these items and decided upon the CE simply because of the promise of a regularly updated CE store, as marketed. This has not happened, therefore however accidental, the marketing agreement was misleading. I have all items unused in the box and am happy to return, except for the authenticator as it is now locked to my account. I paid £130 for the CE from Game.co.uk on pre-order. Reduce that cost by the £60 price of the DDE and the cost of the authenticator, this should give a value of around £60. As much as I don’t want to take this to trading standards, I also don’t want to be lied to by a company I still want to have faith in. However I believe the evidence and acceptance of accountability is enough to prove the pre-release marketing statement has not been kept. Also in review the pre-release marketing could be considered as deliberately misleading consumers into spending an additional £60 which is definitely an unfair trading practice. Finally if the pre-release promise was not kept how can I, as a consumer believe that the monies I spent on marketing promises made pre-release be kept now?" I've updated this thread purely to show those who feel as I do, mislead about the CE store's marketing.

You have valid points. Thank you.

I would like to give them the benefit of the doubt and say they made promises that they soon realised they couldnt fulfill. This is not an excuse for them to wield but a chance for them to act accordingly. Companies make mistakes, it's how they act in light of that which builds communities and trust.

Hudsona highlights the location of one point where they state updates will be regular. This is for the above poster only.

Games over hype, but making a statement that isn't acted upon is misleading. In a CS response from bioware they actually called it a promise, so your entire response is invalid sorry to say. Extract is below: "Although progress could be slow at some point, please be assured that the whole team are doing their best to deliver what was they promised to present you." 6 months have past and CE owners were without acknowledgement or apology. If they wanted to act upon promises they could have handled it in a million different ways. I do feel sorry for Bioware because they have to attack the main issues with the game, stop a bleeding subscription and a very hostile community.

Bioware have taken accountability which makes all those people that you mention above seem very much in denial or deluded. Which is a shame as communities should stand together rather than act like vultures and coyotes. I've opened a suggestion thread asking Bioware to give CE owners compensation for this misleading marketing, however accidental. Free game time would be a nice way to apologise, I believe 90 days is the monetary value but 30 days would be a fair apology too. http://www.swtor.com/community/showthread.php?p=4692194#post4692194

I suggest Bioware compensate CE owners with free game time in an apology for not updating the CE store regularly as marketed during pre-release. In an email from Bioware CS they admit accountability and apologise. I dont believe being mislead, however accidental should take 6 months to apologise over and believe that it shouldn't have to be chased for. If missing out on rated warzones was worth 30 days compensation being mislead out of up to £60 (difference between DDE and CE) is worth a lot more. Extract of email below: "Thank you for contacting us with your feedback regarding how the Collector's Edition of the game was advertised. We would like to apologize for any confusion that this has caused you. As we do understand where you are coming from, please also understand that it is not our intention to mislead any of our customers. Although progress could be slow at some point, please be assured that the whole team are doing their best to deliver what was they promised to present you." It is the "promised to present you" line that admits accountability. Original discussion thread link: http://www.swtor.com/community/showthread.php?t=484498 This is not really a discussion, rather the final point leading from the above linked thread.

"Thank you for contacting us with your feedback regarding how the Collector's Edition of the game was advertised. We would like to apologize for any confusion that this has caused you. As we do understand where you are coming from, please also understand that it is not our intention to mislead any of our customers. Although progress could be slow at some point, please be assured that the whole team are doing their best to deliver what was they promised to present you." This is part of a response I received from Bioware today. The last line says everything to me. "Promised to present you." This is clear acceptance of accountability, and the apology given is very much appreciated. Thank you.

I'm glad your happy with your purchase. It's great to see. And nope I try and do heroic 4 man missions solo. Although I listen to the Rolling Stones while doing it hehe. Just to highlight though, the speeder, flare gun etc were part of the digital deluxe edition also. The CE vendor was exclusive to the Collectors Edition.

And in all honesty I'm getting tired of saying the same thing over and over to people who think the marketing wasn't misleading. No CE owner got what was advertised, whether as a consumer they are satisfied or not. Also, if you are tired of reading this statement why continue? You only add momentum to the thread as I continue to not see any valid facts that diminish my opinion. If the original question in the thread was answered rather than re-directed to defend Bioware and SWTOR, it would have ended up as 3 pages long and without any debate. As for the comment about most veteran MMO players, which I am. I've never experienced the wording "regularly" used to define 1 update in 6 months. Bioware said game updates would be regular, if it turned out to be 1 in 6 months would you not feel mislead? In the MMO's I've played updates that are going to take longer than a single/double subscription cycle are called "periodic" as it gives a broader timescale of delivery. To clearly highlight what I'm saying: Vanguard after SOE took over, it was receiving about one content update per 3-6 months (initially), these were considered just updates - not regular or periodic - they did not define release rate. Now lets look at the "dissapointment" many SWTOR players feel about the regularity of released content like 1.1, 1.2. These are occuring 1 every 2/3 months (if 1.3 is released in June). In addition look at the communication regarding the content updates like 1.1 etc. We are told of delays, problems and anything that will be missing (rated BG's) and if they mislead they provide compensation (the free month). That is how they define regular, and how they try to keep to their original marketing statement. This does not transfer to the CE marketing pre-release and therefore it was clearly misleading. So to wrap it up; they set their own benchmark for regularity through the updates they have released. They did not use the more accurate term of periodic when marketing the CE Vendor, nor did they reference the word regularly to some fine print that highlights a different rate of delivery to other updates. Additionally they continue to give zero PR to the pre-release marketing statements about the CE Vendor. With zero acknowledgement and continued updates for the main game its a clear statement that the use of the word regularly was not accurate in the pre-release marketing of the CE. During any pre-release marketing, it is up to the seller to give product accurate facts. Hype is subjective and should not be confused with product misinformation. A consumer that buys a product on the back of "this game is revolutionary" hype is foolish. A consumer who reads product descriptions and doesn't see deviations in variables (game will be updated regularly, CE vendor will be update regularly) has no fault, this is how and why I believe I was mislead into spending £60 more than what I should have. This is why I believe those CE owners who purchased for the regularly updated vendor deserve compensation and an apology.

Thank you for the response. I dont want to say they intentionally mislead however it feels or looks. That is for others to decide. All I know is that in my opinion the information was misleading and they have had time to acknowledge this and have not. Terminology of regularly is defined within all dictionaries, anyone can look it up. We all know how we use it in day to day life but Bioware did set their benchmark for the term regular with their regular updates and regular PR pushes. This is how regular would be and should be viewed as its Bioware's set standard. Additionally I cant help but feel that it's still not within fair trading practices for a company to use varying values for the term regular on the same product under the same marketing umbrella. A credit company has to show example variations in values if those variations exist. Also as an MMORPG is an investment over time, (subscriptions pay for leased content - just look at any EULA) surely it should have the same fair trade and monetary standards as credit companies?

A few people have commented that "regularly" is open to interpretation. And I agree that in a court of law technicalities are important. Yet at the same time in a court of law continuance of meaning is of equal importance. By Bioware saying regular game updates will occur they have in fact set a benchmark for their meaning of regularly. Game updates, along with web updates occur weekly/bi weekly therefore that is their measurement and anything more becomes less regular as time increases. Therefore the difference between regular is 1 item in 6 months vs 1 item per 2 weeks (at the very least). There is a clear difference between the two. Without highlighting one will have a different rate of regularity blame cannot be projected onto the consumer as knowing Bioware meant these two different rates is dependant upon specifying actual meanings in the pre-release marketing terminology. Which they dont. This is why you often see little * symbols leading to some small print. Obviously none of this is important as taking this matter to court is pathetic, my angle remains to encourage Bioware to admit they accidently mislead people and will compensate them for not only misleading but for ignoring the matter for so long.

Happy? I'm not unhappy, I feel mislead. I enjoy the game and support it with my subscription. Yet I feel Bioware should acknowledge this misleading information and act accordingly by compensating those unhappy about it. I'm glad Bioware are focusing on key elements of the game but one forum sticky apologising for the lack of updates would have taken 30 seconds. Also what would you consider regularly to mean? Bioware said they would regularly update the game and we have patches of varying sizes weekly/biweekly. One update in six months is not regular, according to the Oxford dictionary or in numerous other walks of life. If they were not using the common understanding of the word it should have been * with a small hidden meaning somewhere.