I think this demands an official response, not an blog post or a forum reply, but a front page response to all customers.
I know that it is important to fix bugs, but they can wait at least a week for scheduled maintenance if they are not the type of issues that are affecting peoples access to the game. EA stands to lose more money from this type of behavior rather than just letting bugs sit for 6 days.
It is also true that the testing process for the PTS is currently flawed because it can’t be tested thoroughly for high-end content. There are several ways to fix this however none have been chosen to be implemented or been discussed with the public. Intentions for the PTS should be discussed to alive public distress.
It is also greatly disconcerting that listed fixes in patches to date have not actually been fixed such as Exotech schematics, Bonus series quests, Speeder emotes, Biochem adjustments (deployed without changes to tool tips causing confusion), Credit for PVP Daily/Weekly and Credit for Ops weekly to name a few. These kinds of things have a terrible effect on consumer trust because it shows a failure to be able to follow through and conveys a sense that things are being unnecessarily rushed to accommodate a few while inconveniencing many. It may be better to make the bug fixing priority and content change process known at this point (at least partially) beyond the scope of the PTS to allow customers to provide a wider range of feedback on issues.
I am about to ask for my money back for purchase and a refund on my subscription. I am not saying that to be sensational, I am genuinely feeling as if I am not getting what I have paid for and would rather wait to get the game when these issues have been addressed. I am not the only one who feels this way as this is a common discussion among guild members and friends that play the game. Some have already taken this action.
NATHAN RICHARDS