Same for my agent.

Wait where is this extra money coming from? Let's do some napkin math. Imagine what you're saying is right. 80% of their revenue goes to servers upkeep and 20% goes to development. Now imagine they lose half of their customer base, and by extension, half of their revenue. They now only need servers half the size (let's even say it would only be half the cost, even though there's no way that is true because of overhead). Now, Bioware has 40% of their original revenue going to server upkeep and 10% of their original revenue going to development. In reality it would be less. Your logic fails at mathematics.

Less customers -> less money for Bioware -> less resources to maintain and develop new content -> worse game experience for everyone. This is high school level business stuff.

That seems like a pretty infuriating policy by the DCUO devs. Your argument is fallacious though. If B is worse than A, it does not imply that A is good.

When dissatisfied customers leave the game, everyone suffers.

It's not about what is contractually owed. Acts in good faith can go a long way in maintaining relationships.

Is it unreasonable that I understand that stuff happens, but I also think it would be a good idea to consider a small amount of compensation for the downtime?

It's not about what we are owed. It's a gesture of good faith. Bioware could say, "hey, sorry for the inconvenience, here's some cartel coins for your trouble." That would make customers happy, thereby maintaining a good relationship. If they say, "haha we don't owe you crap even though this was our fault because it's in the ToS no one reads," it makes me respect the company less. That in turn makes me less likely to buy their products in the future.

Thank you for your presence on the forums. I know this question is a delicate one, but is there any chance you could give us the roughest of estimations the servers will be back up?

It would have been better than nothing.

Apoligist != apologies

Why are there so many apologists in this thread? I'm not saying unbridled anger is appropriate, but critical feedback is helpful to both the company and the consumer. We're ask for better notification of downtime and potentially reimbursement for game time lost. That seems fair to me. If EA/Bioware listens to this feedback and responds, the customers will be more satisfied with their product, and they will make more money. Everyone wins in that scenario. No one wins if the "shut up and stop complaining" people get their way. We get an inferior experience, and EA/Bioware loses customers.

It's completely different. In one case I'm deciding not to play because I want to sleep. In the other case I'm incapable of using a service I've paid for because the people providing the service screwed up. I don't know what to say if you can't see the difference in those scenarios.

Why bother with life if we're all going to die anyway?

That is a horrible analogy. I choose to sleep. In this case, the person I pay for a service has screwed up. Its customers have every right to air their grievances.