Am I the only one it somewhat bothers that, "We" or the "OP" needed to bring this to their attention? Don't misunderstand, their remedy was the correct thing to do, as they have in the past...but the slot machine was a major reason myself and I am confident others, spend "real money" to purchase crates and packs.
I'm not sure if anyone else agrees with my view, but it seems very suspicious that after it is released, one of the most sought after items, just happen to not be included in the pack. I'm not sure about other people career's, but if I just happened to "forget" my student's exams, or omit to give them one...not once but multiple times (the past two packs), I am fairly confident then next semester I would not be teaching...then again Bioware may have a form of tenure also? lol
I am happy about the outcome, but imo, it should not have been an issue at the start.