And that was awful. They had no idea what they were getting into. The game was unfinished, and there was no idea how popular it was going to be. Though there were MMOs before WoW, none had the same mass appeal that WoW did. It was an awful, poorly planned launch, and there was no basis for them to judge a server launch. SWTOR has years of other mmo launches to look at. They could have purchased hardware that would have allowed more people on each of their servers so as to not create bloat. They had plenty of time to stress test in beta, so they could increase the caps on servers. They also have YEARS of games with disconnection protection - having not put it in at launch (or pre-launch if you want to be a stickler - still out of beta) was an extreme oversight. The game is still buggy, though not as bad as some other MMOs at launch, and this problem creates disconnects.
I've played many launches, and they ALL have some issue. Queues are expected, servers will be full, if they aren't handled well they go poorly. This is all true, but there are several issues that need to be addressed, and considering this is basically page 500 or so of a thread basically all QQing about server queues and disconnects, there may just be a problem. It's one thing to wait in queue once to get to your toon, it's another thing to wait in it twice or three times.