Why I am frustrated with Bioware, here are my top 3 reasons:
1. Bugs. So many I can't even come close to naming them all.
2. Non-existant customer support. Bioware made virtually zero tools available to customer support. I have never been actually helped by customer support for anything I have ever reported. Maybe some of you have, but I would suggest you are the exception which makes the rule.
3. Stealth fixes/buffs. Not being fair and open with your subscribers is the quickest way to earn distrust.
If Bioware had made better decisions to fix bugs instead of create new content, I believe they'd still have a decent population. This is the exact same management decision that ultimately killed SWG.
But you can NOT have an end-game and screw those same people over by not fixing the Master Looter option. This should have been fixed the second day they rolled out Karagga's and EV. I can not even begin to tell them how frustrating it is to see the same DPS get the exact same loot 5 times and my guy can't ever get it due to that idiotic loot bug. The rancor has bugged out more times than I can count. SOA has bugged out more times than I can count.
End-game is also PVP'ing and the speed/dmg/invincibility hacking is ruining that for most as well. The dev's should have been on top of this immediately, but instead, they are creating new content. And the hackers are just getting warnings or 5 day suspensions (I'm guessing on this since they say they don't tell you what's happened to them). I don't mind losing in PVP, but if its because we aren't on even ground, what's the point?
I would rather not even PVP or go to KP/EV than have them so bugged out. Seriously, fixing bugs > new content.