Who the heck cares if the game is buggy as shat, crashes to desktop and some peoples whole computer. Or thousands that couldnt and cant even get in the game due to the launchers errors.
Who cares???? They dont! They are making big $ anyways.
1.Hype the game until you have enough interest,
2.develop a single player game like SWKOR and add multiplayer functionality, but 100 times the size, and 1000X the bugs.
3. Hire a few customer support staff, and give them a list of ten answers to choose from for all questions so they can copy and paste like crazy.
4.release
5. Ignore customers
6. profit