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zDAKz

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Posts posted by zDAKz

    An expensive mistake

    in General Discussion

    Posted

    I bought this game as an MMO but it is not. It is a single player game without a single player payment structure option. I have effectively paid a ton of cash to buy what essentially is a single player game which I will not be able to play in 24 days because I do not have a subscription.

     

    I also believe they will catch a lot of players unaware. We have been forced to take out a subscription right at the start even though we are entitled to 30 days play time. This means a lot of players will probably pay an extra month, or more, because they will forget to cancel their subscription in time.

     

    Been discussed over and over again! Thanks for your opinion!

    High Res Textures

    in General Discussion

    Posted

    Played beta with a GTX260 on high res and had no problems except with shadows.....so I just turned those down. Just got an early xmas present from the wife....a GTX460 and have everything on high res but still the shadows just didn't seem right.....no lag or anything!

    PR Nightmare

    in General Discussion

    Posted

    Unfortunately, at the end of the day, Bioware/EA has dropped the ball in a big way and this has resulted in a customer relations/public relations nightmare. Regardless of the debate on who should/shouldn't get in early, it being 7 days instead of 5 the failure of communications to the customer base on progress of early access has been massive.

     

    I understand they may not have wanted to release what day has been invited or how many people this constituted. The people number would have been economically sensitive. However some simple metrics such as "x" % of pre-orders have received invites would have gone a long way. Now everyone is bent out of shape comparing pre-order dates and saying thing like "I know someone who bought the game last month and got access..." and "my servers empty why did Bioware go home early..." . The depth of anger of the forums is amazing. I lived through so many EQ1 expansion crashes and sudden patches waiting on the forums but the complaining was never like this.

     

    This whole dragged out and uncommunicative process has sensitized people to the point that every in game issue is going to a game breaker/deal breaker. At the end of the day this will impact on their subscriber base. I know my brief experience with customer service was less than stellar. I downloaded the game client and got the error message about not having an active subscription. I sent a polite email to customer service asking if I was supposed to be seeing this and how to subscribe and was actually told to go read the forum.

     

    I spent 30 years as an environmental manager in the oil industry. I had the happy job of answering environmental complaints. You don't tell someone to go to the internet and look. That's for troll chat... You answer their question as well as you can and if it's common enough, you have a ready to go answer. I helped write these for our CEO.

     

    Hopefully they'll have a debrief tonight and get on their A game tomorrow. Alienating your subscriber base before the public release date (it's semantics... if people are playing and it's not beta, the game has launched...) is not good business sense.

     

    But if you got in today everything would have been ok?? Your just pissed because you didnt get an invite today!! I understood everything they have said and done!!

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