When you read the forums with complaints from people about low pop servers, the very few developer responses I ever saw advised the complainers server transfers wouldn't be occurring soon. Furthermore, in game developers or phone support were telling people to re-roll. You may have warned your fellow gamers, but Bioware repeatedly informed its paying customers that they would not have server merges or transfers for a long time and when your server died in February that you either had to play a single player MMO or re-roll.
I can completely understand any of these loyal customers complaints if Bioware will not allow free transfers forever. They should be lucky these customers are still customers to be honest.