No. All of the mail from Bioware with things like Collectors Edition or expansion reward items stays, even after you retrieve the item. I have mail that says over 1500 days old on it. As a matter of fact, I still have all my KOTFE rewards (all the Niko Ocar stuff) and yet all my companion mail items are gone.

I logged on to some characters I know I haven't logged in since SoR, and had the same experience. No mails with companion items, and the companions I have are all missing their pants. Just wanted to be sure I hadn't logged on a character and started the timer on the mail. So, I can confirm that at least in my case it has nothing to do with logging the character in.

Yeah, that's a great policy to have. I used to do that, but like I said, the last 3 or 4 months have been unusually busy (and I spent 2 weeks in the hospital as well). I've been subbed since launch, and over time I've just amassed characters in various stages of the leveling/story process. I get it that now I can't always log in all 22 of them every 30 days...but if I'm going to be punished for that I would have liked to have been told before I made them all.

Wow, amazing how you can just know what I was and wasn't bothered to do. You should go on the road with that gift. I made bank space for and got the items from the mail from 2 of my 22 characters. And yes, like the guy above this post, I'd love to see proof of this warning.

So due to work and other issues I haven't had a chance to log in and get all the items that were mailed to me in-game after the companion revamp in KOTFE. Those mails are now gone. I'm guessing that they just timed out or returned to sender, but I'm frustrated there wasn't any warning that I HAD to log in each and every character to get my companion items or they'd be gone forever. Some characters I won't even play now because they have the no-pants bug and their pants were in the mails that disappeared. I submitted an in-game ticket after being told by phone support that they couldn't help me, but that was 10 days ago. Has anyone else had this problem?