My understanding of what is in the game now: You start neutral with 0 light, 0 dark points. If you progressed up as Neutral then you would be at end game 5000 light, 5000 dark with overall score of 0 (each cancelling the other out) so if they add neutral ranks that could be Neutral Rank 5 (10k points total just spread both ways)

I prefer doing instances as DPS it is much harder to find a group as DPS compared to a healer or tank. Previous games I have done instances as healers and you tend to fall into groups with DPS you have to work to get one. Other night I spent nearly an hour spamming in fleet to get into an instance I really wanted to do to complete a quest. Spamming is only way I have been able to get a group and it doesn't go down well with other people in the fleet. After the epic spamming and yes did complete the instance I said to myself never again. In previous games instances is what I enjoyed and ran a few a day

I live in New Zealand. First I can not see how its breaking the Consumers Guarantee Act. Second even if it was the product was bought outside New Zealand so the act would not apply.