from amazon forums
I have pre-orderd Star Wars: The Old Republic Collector's Edition (hereafter, TOR). At the time, we were told by Stephen Reid, Senior Online Community Manager for Bioware, that we would have a Grace Period between the game's official launch and when we would have to input the game key to permit play. This grace period was put into place because, for various reasons, not all players could be assured of obtaining the game on launch day.
On 12/7, Bioware suddenly and without explanation revoked the Grace Period, in contravention of previous statements by Mr. Reid, and other members of Bioware's customer service. I respectfully request an answer to the following four questions:
1. Why was the Grace Period removed, after it had been explicitly promised, and after people relied on the promise to make their decisions as to how to get the game?
2. What do you have to say to the people who relied on your misrepresentations?
3. When did you know about the Grace Period revocation? If it was before 12/7, why did you wait to communicate it?
4. Why does Europe get the game in stores on the 15th, but North American Players must wait until the 20th? Do you realize that allowing NA retailers to sell by the 15th would remove Grace Period concerns?
My preferred resolution is a restoration of the grace period. An alternate resolution would be EA/Bioware allowing North American retailers to sell by the 15th, as they have done for Europe.