I waited close to 7 hours yesterday to play. A queue of 5 minutes is unacceptable. Paying consumers want to log on when they have free time and play, not queue. The consumer contract to us states "an item has to be fit for purpose", this is not fit for purpose and therefore you are breaking UK law if this is not fixed for launch (not sure about other countries). Grow some balls and just tell us what is happening. We are not robots and we realise things can happen so just be honest with us and tell us exactly whats happening!