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exovangam

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  1. yes the auth did prevent him from changing any account info but i could not log into my account because my email and pw were changed via origin, and an EA rep on tech support confirmed that changing my origin inf would change my swtor info. and bioware did not lock my account i called them and had to ask them to lock it. i am relatively tech savvy, i dont go to gold websites or respond to phishing emails let alone even open them, ive had kaspersky AV for several years now and keep it updadted daily, did several full scans over the last few days and notheing. as others have pointed out my point isnt that i got hacked its that theres a workaround to change the username and pw on a account, granted they cannot acces any other info they can still lock you out
  2. Over the last few days i have been dealing with a compromised account, i traced the source of this back to a key logger on my computer. so after formatting my computer i called tech support and reset my account just to have it compromised again the next day. in the end i had to format all 4 of my drives and reset my routers security measures to stop this. The part about this that eluded me was that i have an authenticator on my account (physical not mobile) and couldn't understand how my info was being changed hours after i had logged off. for those of you that don't know the authenticator provides an 8 digit numerical code that is constantly changing which you supposedly have to enter to change any account info / log in or even post on the forums. Well i learned through my ordeal that since your Origin and SWTOR accounts are linked that if your Origin / EA account is compromised and the password or Email is changed it completely bypasses your security authenticator and changes your SWTOR info. This is completely unacceptable the whole point of a security authenticator is to be a last line of defense in case of being compromised and Bioware / EA have designed a workaround to bypass it which is really easy to do if someone manages to get your info. Please Bioware unlink the accounts so others can avoid this scenario.
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