All of these STUPID limits is the main reason I am not coming back. Logged in last night to check things out and find out there is a cap on credits, my bars limited to two, no titles, can't equip gear I earned, reduced XP, and so much more Bioware really needed to take a good, long look at some of F2P models that work really well and then do even more. Lets face it, a game as major as this going F2P not even a year after release screams "This game is failing and we want players to return to try and save it!". Limiting returning players (that have PURCHASED the game, some of us subbing for months and buying the $150 CE) like this is nuts and NOT the way to get players back. Things like character slots, quick travel options, limits on the GTN, and excess to NEW content (released after the retail release) are things that should be limited. NONE of those things are important to gameplay and progression. All of these limits can be dealt with and some of them (like quick travel options) would be something I would be willing to pay for to have access too. However, all of these limits to players that have purchased the game is just crazy and the reason I will STILL not be returning. Not to mention the fact that it seems like such an important part of the story telling (the Codex) is still really bugged with tons of missing or impossible unlocks for some classes after almost a full year that it SHOULD have been fixed. Want me back? Don't force me to resub to get my bonus credits that I have earned (I purchased the CE, I shouldn't be forced to resub now that the game is F2P to get my CE bonus points), don't limit important gameplay functions for players that have PURCHASED the game. Remove all the crazy limits for players that are returning players and just limit the number of characters we can have and stuff like that. Sadly I highly doubt anything will change now, and based on everything I have been reading, a LOT of former players are not happy with a lot of these limits and will STILL not be playing the game even though it is free. There is simply so many other great games out there that have done F2P SOOOOO much better than this and don't punish former players with such STUPID limits. EDIT: Just wanted to make it clear that for players that are TRUELY F2P (never purchased ANYTHING, not even the game) can still have all these crazy limits. Its for players that you are trying to get back (all the players that have PURCHASED the whole game) that I am talking about here. So many F2P models for other games allow players that have purchased the game basically total access to everything except for some non-important gameplay elements like the number of characters and other things I mentioned.

Any updates on the codex with this new major patch? The reason I quit the game in the first place was the fact that it was impossible for me to finish the Codex. Played my starting zone area (and never got all the codex stuff after hours and hours of searching) and then headed to the other starting zone and found that I could not even get 50% of the codex entries. Kept playing but kept running into problems all over the place with the codex stuff. Finally quit playing at lvl 40. One that really ticked me off was a datacron that could not be reached by players of a certain body size because the hole in the wall was too small! Something like that should be fixed asap when some players can do something and others can't. After reading this thread, it looks like they are planning a fix for the codex. Has it happened it? That posts was a few months ago. Class/faction codex entries need to be all flagged so ONLY that class or side can even see it in the list of possible codex entries to find. Planning on starting a new toon (and might even resub to get my bonus coins for things like the CE) but ONLY if most (hopefully all) the codex problems have been fixed. Why such a MAJOR system to the game for story and lore remained bugged (might still be) for so long is just insane and shows that Bioware really doesn't care too much about fixing things.

Like I just said in another post, I contaced Origin first and they said contact Bioware for a replacement. Both companies keep sending me in circles. As far as using we, I used it because we, as in a lot of players of this game and not just ME, are having problems with support. A quick look on the customer support forum and you will see a lot of threads about people having issues dealing with support. Sure, some people have had ok support, but some of us (not just ME) have had some really awful support. Tickets have been getting closed with no answers, in-game GM's having no clue what some of the core parts of this game are (like the one GM that did not know what a flashpoint was!), and tickets being closed with a canned answer that did not provide any sort of help on the issue. They noticed one of two key words and just sent the canned reply.

Well, if you would have read more of this thread, you would have noticed that the first company I contacted was Origin, my retailer. They said to contact Bioware for a replacement. So, I contacted them. 15 days later they tell me to contact Origin. So I did...again. Once again, they say to contact Bioware. So I did, again. And once again, they said to contact Origin. Do you see how both Bioware and Origin (both run by EA) are sending me in circles? At least with Origin, I can get support quickly. With Origin I did not have to wait 15 DAYS for them to tell me to contact Origin like I did with Bioware. Also, the whole bumping of threads thing was insane. All over this forum people are bumping threads looking for support. Most of them are left there without any issues. However, the fact that they read parts of this thread and instead of trying to get me some help, they remove a post is just insane and not the way you treat paying customers. After waiting this long for some support from somebody, you think they would try to provide some sort help instead of removing posts.

So, I just logged into the game to check my support ticket, and surprise, surprise it is another "Contact origin" message! Did they not read IN THE TICKET that I said I have contacted Origin and they say to contact Bioware?!?! Whats more, at the end of the ticket was this big link to review my customer service experince, except you can't click the link and I am not about to grab a pen and paper and write down the whole thing to hope that it works when I type it into my web browser. Can their support get even more screwed up? I hope I never have to deal with support from another company that is this bad. I have never witnessed support that is this bad in my life. This is worse than bad. It is insane. Nobody knows what is going on. Nobody reads the tickets. Nobody cares. As long as they close as many tickets as they can to meet their hourly number, everybody is happy, well except for the PAYING CUSTOMERS THAT ALLOW THEM TO HAVE A JOB!

He IS the most important person to address this to! He is the COMMUNITY MANAGER, and at this point, he is not doing anything to HELP the COMMUNITY, which again is his JOB. Its really bad when the community manager sticks to twitter were he can "help" people in 140 characters or less and only posts on these forums when he calls some people liars. Yep, thats a great way to manager a community of over 1 million people. Hiding in the shadows and doing nothing to SUPPORT THE COMMUNITY HE WAS HIRED TO MANAGE. I am sorry, but I am sort of getting sick of people trying to defend Bioware here. They provide NO support for one of, if not, the biggest MMO launch ever. They said time and time again "We want this to be the best MMO launch ever" and it was, to most people, the worst. The game was loaded with bugs, that provide NO SUPPORT WHAT SO EVER to the community, and when customers try and get their attention to try and FIX the problems, they ignore it, remove posts for "bumping" when thats all I seem to see all of this forum just so they can hide the threads that tell the TRUTH about the company. I love the game, I really, really do. I really want to give Bioware my $15 a month. However, the total lack of support from every single person at Bioware is killing it for me. All we want are some answers. Waiting almost 20 days for a support ticket is INSANE! Not giving ANY SORT OF STATUS UPDATES ON BUG FIXES IS INSANE! Not telling the community how you are working on fixing the support issues is insane. It is Stephen Reids JOB to manage this community. To tell us that he has things under control and that the support issue is being addressed. To keep us up to date on the known issues and the progress on them. Are the a year away from fixing the FPS issue or days away? Nobody knows, because nobody at bioware says anything!

Well, take Rift for example. When that game launched, customer support tickets (while they were still being personal in each reply and HELPING the paying customers) were taking awhile to get answered. On the forums (and the website) they had a message about this. They knew there was a problem with the wait for some help, and they TOLD THE COMMUNITY that they were working on hiring more staff and getting them all trained to provide helpful support. Sure they didn't tell us all about the budgets and stuff, but they flat out said "we know it is a problem and are working as quickly as we can to fix it". Sure enough, in a matter of days support ticket wait times were dropping and they commented that players should notice a reduced wait. It has now been 26 days since head start, and they have said NOTHING. Not even a "We are working on it" or even a "We know it is an issue". For all we know, they could be HAPPY with this poor support and don't see a need to change it. Because they are not saying anything, it seems that way. Also, for them at this point, cost should not matter. If they want to keep subscribers, they need to provide support. They have already said that they have 1 million people with the free month. Well, if each of them just bought the $60 basic version (which is not the case), they made $60 million dollars in one month! If they keep all of those million players happy, they will be earning $15 million each month just from subs alone. Sure they have server costs and stuff, but it does not cost nearly the amount of money they are bringing in. Keeping subscribers informed and happy should be the main goal here, and with the poor customer service, they are not going to be keeping subscribers for very long.

Of course nothing is going to happen overnight, or even in the course of a week or a month. However, a message about what is being done would be nice. SOMETHING that lets us know they understand there is a problem and are working to fix it! Keeping the community in the dark is not helping them. If they were to come out and say "Look guys, we know that the customer support department is not preforming well right now. We understand that tickets are being closed without answers, tickets are being replied to without providing any type of help, and some of the GM's have the english skills of a 5 year old. However, we are working on fixing all of these issues. Know it might take a few weeks, but you will notice some improvements in the coming weeks". Sure Stephen Reid can't change the whole support team over night. However, as the COMMUNITY MANAGER, it is his JOB to inform the community about important issues. The lack of customer support right now is a MAJOR ISSUE, and he has said NOTHING about it!

Yes, some time is needed to "get the house in order", however the game has now been out for 26 days counting the head start. Other games (like Rift) had a bumpy customer support start, but that only lasted a few days, and the whole time they were telling the community that it would improve. We have heard nothing and support has not improved at all in 26 days. Hence all the doomsday predictions. They have had more than enough time to get things ironed out with customer support, but with each passing day and with no comments from support or improvements, it seems like nothing is being done and they are happy with the sorry state it is in now.

I agree with you on this! One of the reasons we PAY a monthly fee for this game is to get customer support. Why PAY for something that we are not getting? A few days ago I had to contact NCsoft because I was not able to login and forgot my security questions. Within 30 minutes of my support ticket, I had a detailed, personal message back to me requesting a little bit more information. An hour later, I was able to login to my account again. THAT IS HOW YOU DO CUSTOMER SUPPORT! Waiting now almost 20 DAYS (!!!!!!!!!) for support is just AWFUL!

I never stated that you made any comments about support did I? I simply took something that was news to me and commented on it. From the looks of everything a lot of us have dealt with up until this point, it all seemed outsourced. I was simply stating that if it is indeed true and Bioware Ireland is in charge of support, there will be no hope.

Well, then a lot of the people they hired have no clue how to talk or type in english, nor understand what is being said to them. I mean, some of the screenshots I have looked at from GM "support" both as replies to tickets and in-game chat look like something a 5 year old typed. Leaving out words, not spelling words correctly, leaving out periods and commas. They have made themselves look like the worst outsourced customer support team anybody has ever dealt with! Also, if Bioware Ireland is really in charge of all of their support, this game has no hope. An outsourced company can be fired and replaced, however if the company that made the game is providing this AWFUL support, there is no hope. "They are new" is not an excuse. They should have been trained better to deal with customer support. I mean, one of the threads on here had the player explaining to the GM what a Flashpoint was! I mean, if, as you claim Bioware Ireland is dealing with support, Bioware Ireland doesn't even know what a Flashpoint is, how can we expect them to know how to restore items or deal with other issues. I really, really hope they have outsourced, because if not, I feel sorry for the people that stick around. I would love to stick around, but Bioware WILL lose me forever if things are not addressed before my paid sub starts.

Yup, like the poster above me mentioned, myself, and a lot of people on this forum, keep getting the run around from Customer Support. The first thing I did was contact Origin! They said, Bioware is in charge of the security keys and to get help from them. Then I wanted 15 DAYS before Bioware said to contact my retailer. So, again, I contact Origin, and again, they said to contact Bioware. I have now been waiting with an active ticket for about 4 days telling Bioware that Origin keeps saying to contact Bioware and that I am sick of getting the run around! Provide some support! Also, I can't believe they removed one of my posts from this thread for bumping when so many others have been helping me keep this thread bumped. So, they have read it, noticed the problems we have all been reported, and instead of doing something, they remove a post. Great job Bioware! Way to keep your customers happy! NOT!!!!

Another bump...still wanting for some comment on these issues and how they are being handled.

Well, as has been addressed in this thread already, the subject of this post is a LETTER, meaning it is normally something that is long. The main post gives examples of the poor customer service, gives different sources, and explains in detail what a lot of the players would like to have changed. Nobody is forcing you to read it all, but there is no need to post anything that doesn't add to the discussion of the lack of customer service. If you are going to post, its a good idea to look over the thread first were you would have notice that the length of the first post has already been addressed.