Simply unacceptable.
I'm a web development project lead of a major luxury retail corporation. If I and my team functionalized, developed, tested, implemented and supported a project, lets say a BOGO (buy one get one free) promotion week event , that upon production activation simply didn't work and produced hundreds (if not thousands) of unsatisfied customer responses and emails, and then I simply said to the my director, CEO, CIO and CFO this can't be fixed during the promoted window, let's just say I would be looking for a new job.
Simply unacceptable.
What are BWs development and testing standards? Does BW have any at all? Is this hardware, software or infrastructure related? Does BW have backout plans? Implementation plans? Disaster recovery plans?
I know as a community manager you (Eric) are not responsibility in this issue. You are simply relaying information to us as users. Just remember that information highway goes both ways. You also have the responsibility as a community manager to relay OUR dismay, disgust and utter disappoint to your superiors.