I don't see people demanding for magical fixes. I mean how do you demand things from a video game?
I think I have read one (maybe 2, gasp!) thread(s) of a player asking for a refund for downtime. It was absurd and comical, but guess what I did, or rather didn't? I didn't let it get to me.
Everyone here seems to be in agreement that content release has slowed and queue wait times have been growing. So why bash them for stating it?
The hostility and personal attacks are not from the complainers...
Also customer service goes a very long way:
A year ago I paid my groceries through self check out at the market. I used my debit card so I can draw an extra $60. Idiot and absent minded, I left the money in the dispenser. I called my bank Chase and shared my stupidity with them. They freaking credited my account with my lost money :-) Didn't cost them much, but that gesture will stay with me forever. I am a lifetime customer.
You may not understand that, but most successful companies do. Customers are absurd, greedy, and yes sometimes wrong. Businesses need customers.