Cant wait to meet fellow SWTOR players and of course the SWTOR team! Leaving for Cologne tomorrow! PS. Tait and/or Eric, do you guys check PM's at all? :|

Tip: get either a cab or public transport. Its right across from gamescom so itll be hell to find a parkingspot

I still play, i take a break every now and then but I come back like the loyal dog that I am...

Damn totally read past the times, cheers

Def gonna be there! Cant wait! PS. what time will it be at?

I hope so, Im gonna be there the whole week and def wanna go there and meet everyone!

You guys gonna come to Cologne during the gamescom? Please do!

Actually they have a scripted reply for when they investigate an issue, something along the lines of "Thank you for the report, we'll investigate further blablabla. We wont tell you anything about the investigation etcetc" And while that reply sucks balls, I also understand it and it would indicate something is being done about the incident. Its a lack of effort and I take professional offence to it

Yeah I get what you mean, youre saying its pretty much on good faith which is mostly is. Except BW does have logs of both conversations, transactions and whatnot so they can in fact track it. Whether theyre obliged or not is another matter, Im simply discussing the possibilities

I cant and wont talk for another player so what I said pertains to me and me alone. And I can assure you, they didnt respond anything close to saying they cant/wont act. They skipped the subject entirely and linked a few knowledge-base articles that were distantly related. You are missing the point entirely here, you fail to understand that people have a desire and a reality. My desire is that CS returns the items, my understanding is that they cant or wont. Maybe you cant keep personal and professional separated but I can. So no, I wont be happy with no action taken. Its my desire that the ******e gets banned. My realistic view is that they cant or wont help us. Either way, their response is just bad service since it didnt address the matter whatsoever, neither positively or negatively

No of course I wouldnt entirely happy with the result, ideally Id have the stuff returned and the ******e banned but Im also not an idiot and I can accept that BW would put the blame on us, which isnt that unfair. The answer would however be satisfactory and thats all Im asking. Who said they didnt know there were raiders? And yes, we're smart enough to combat these incidents in the future but again, thats not the entire issue.

If you call that communication then you have much to learn, this was scripted ******** that was mostly even irrelevant to the matter at hand. They linked to articles that werent related to the problem either. So no, they didnt communicate. Yeah I know there is little theyd do and as I said if they said "Well we cant/wont do anything" then thats fine, but the answers given are not satisfactory and I have no clue how someone would find them as so. As far as what they could do: they could in fact track the person down and remove the items or return them. Impersonation is in fact against the EULA so they could ban him too. This wouldnt be an exaggeration but it would be simply following their own rules. They dont have to, but they can. Yeah I totally admit that there was a mistake made, nobody is denying that either. I dont know why people keep hammering on this since its already been established. He wants to unsub because of the way CS is handling the situation and I cant blame him. As I said, Ive worked CS for several companies in several positions and this is not how you handle it. Its a serious matter since we're not the only guild duped by this guy or these guys. There are 3 other guilds who had the same thing happen on the same day and time so it was obviously organised. Again, CS handled it extremely poorly and thats one of the main issues

How is the lack of CS communication not on BW's part? They work for BioWare.

I think most of you are missing one of the main points: the lack of proper communication from CS. Being told "Whelp sucks for you but we dont interfere in these things" is one thing and whilst bitter, it is how it is. In this case however they blatantly ignored the ticket and gave a standard scripted response. That might be useful for some things but in this case its simply inadequate. I have little to no cares to give if theyre busy or not, I pay money for several things and using a proper CS is part of that money. I work CS myself so I kinda take it personal that this is treated as badly as it is. Either a: we got unlucky with the agent helping us or b: BW employees are trained to give these responses. Both are an embarrassment to the company and other agents.

The biggest problem is simply CS being a bunch of douches about the matter, they showed 0 interest in the matter. Yes it was the GM's own fault (pretty sure the GM admitted that) and no BW doesnt owe anyone anything but the truth of the matter is that CS handled the situation extremely poorly with its ****** responses. None of the responses actually address the situation and theyre both off the shelf scripted answers. Now, Im fine with them not being able to answer the question, theyre first line and dont know whats going on (personal experience) but these are the things you direct up to 2nd or 3rd line so they can be dealt with as a personal touch and a higher form of professionalism And to the people crying "They dont have to" or "They dont replace your stuff!", thats ******** since I had them replace several items in the past that I accidentally sold or broke down for mats. All we expect is a little effort put into this case seeing as we're paying customers who also pay for service. We're not getting the service part.

I cant because thats not how it works. Its a new tech thats hardly out of beta. Mantle hasnt even been released publically yet so other companies cant yet make full use of it unless they work closely with AMD. This means AMD has the privilege to pick and choose who can use Mantle, for now. The question why I asked if itll be implemented in SWTOR is because: A) their engine is ****. The HeroEngine is the worst Ive ever seen in a big budget title. Any improvement would be a welcome one and Mantle would be excellent. B) Mantle was made by AMD and DICE. DICE is one of the biggest studios in the EA company. BioWare is also part of EA and has experience with Mantle due to creating DA:I

5 games have already been released with a 6th on the way in a week or 2. It should be of note that 3 of these games are EA games (BF4, DA:I and PvZ:GW) 5 games doesnt sound like much but keep in mind that Mantle was only released this year and hasnt been made public yet.

I dont know how hard it is to implement. Ive heard various comments on it :/

With more games coming out with Mantle support I was wondering if there was any news on SWTOR implementing it. The game engine is, as we all know, atrocious. Mantle would help a lot of people get better results in FPS.

Thats bad practise indeed and if I were you I wouldnt be happy either, unless it was of course specifically stated. My friend got the PC versions (think it was Brotherhood and AC3) First off Im not yelling, Im giving a suggestion to solve a complaint Ive had for a while. I wont give in, why should I? But again, why are you arguing against me on this point? You dont have the CE, it wouldnt bother you either way whether they insert a few items or not. All you're doing is making excuses as to why its ok for BioWare to not live up to their promises. If thats all you can do, dont bother commenting because if I wanted to read that Id go to General Discussion and read the circle jerk there.

Thats what Im saying, I didnt get what was originally promised since not only access but regular updates, 2 or 3 updates over the course of several years isnt regular. Do you not get this? Because some Collectors Editions actually live up to their name. I have friends that have the Skyrim and the Assassins Creed's CE's and theyre exactly as promised. And it has nothing to do with late tears, this isnt the first complaint for the issue, not even the first one by me. And as I said I was gone for half a year and was surprised/disappointed that they still hadnt updated the CE vendor. By the way, why are you arguing this point anyway? You said you didnt buy the CE so what is it to you?

No, I paid for access to the shop and all its current and future content. I paid for the sales pitch and advertisement that it would be updated regularly, it was part of the sales agreement. Also what? Their definition of regularly is simple: they call the updates to the Cartel Market regularly, they call their events regularly. These all happen every few weeks, meanwhile the CE vendor has gotten 2 or 3 updates in 2.5 years so by their own definition, they didnt update it regularly. As for what they define as upgrades? Ill assume you mean updates and an update would indicate a change in the items it has for sale, Id like to see any other definition. I agree, Ill never buy another CE either, especially not for €150. I paid a lot of money for the content it promised so Im pissed off, still, that BioWare isnt delivering. Half of the items that were exclusive to the CE were eventually transferred to the Digital Deluxe edition, I think only the Mouse droid stayed and maybe the holo dancer

I just had a 6month hiatus and came back for the player housing. Having bought the CE way back when, I expected at least 1 update But no, nothing, nada, zilch What the actual ****? The CE was advertised with an exclusive shop that would be updated regularly and exclusive items. The items have already gone to ***** since there's recoloured versions of them almost everywhere. The shop hasnt been updated since... ever? It had some dyes added (horrible colours and we all know it) and 1 headpiece. Im not acting entitled, I want what I paid for and what I paid for is a shop that was supposed to be updated on a regular basis but so far has failed to do so.

Just relax man, a day or more isnt gonna kill you

Huh, I tried to transfer to and from a US server and nada