I've been playing MMOs for close to a decade now, I played SWG, AOC, Rift, WoW, STO, Fallen Earth and still do play EVE from time to time, and this is litterally one of the smoothest launches I've ever seen.
Story so far: 9/10
Lag/Performance: 8/10
Server Community: 8/10
Questing: 9/10
Sound Quality: 6/10 (points taken for my disdain in the quality of the cantina soundtracks. the world music is amazing, however, as are the voiceovers)
Queue management: 8/10
World Art: 9/10
Dev communication: 8/10
Flashpoints: 9/10
PVP Warzones: 7/10 (does need work, primarily with relation to how high level abilities work and scale versus lower levels, along with looking at how shield mechanics work against/with other mechanics sometimes erroniously)
Heroic Quests: 8/10
Class Quests: 9/10
Customer Service: N/A - havent encountered, zero out of zero points awarded.
Bug reporting: 7/10 (interface could use work)
Overall Score: 9/10