I have asked the same thing. I've yet to see a response.
BioWare is handling this whole thing extremely poorly, and many of the people I've spoken to think that they are in a panic-mode dash to avoid bad PR, but are obviously creating whole new PR debacles in the process.
The lack of honesty, transparency, and general communication about this is pretty unpleasant. As I stated in my previous thread, they have spent months selling their "Legacy" feature by stressing the importance of identity at the character level, and then silently tossed it aside for what is turning out to be a poorly implemented solution to severe population issues, all the while trying to maintain the image that transfers are a courtesy feature generously provided to the players because GOSH, BioWare are such swell folks gee wiz!
They've never confronted their stance change on the importance of identity and name.
They have not addressed or apologized for the massive inconveniences they are causing by the name changes.
They have not discussed the repercussions of not relocating (as of right now the transfers are still being framed as a "service" and not directly a reaction to a problem they created).
All they appear to be capable of is PR Marketing Speak. I want one of the power players at BioWare to come into these forums and address the reality of this whole situation head on.
Was this system rushed?
What solutions to the naming conflicts were considered and why were they abandoned?
I do damage control for a living. I've done it for 15 years. Companies are not judged nearly as hard for making mistakes as they are by how they respond to those mistakes. Right now BioWare is failing pretty badly, and a huge part of this is simply that they have shut down a lot of their communications with their customers.
What we are getting is specifically crafted, meaningless, info bits. What we need is a dialog.