I just called to remove the key because my phone is in need of a reimage. "Sorry we can't do that right now please call back in 24 hours". I guess I can't play anymore, because I'm not going 24 hours without my phone. Seriously, give us a self serve option for this. Have us enter 2 keys on the site and remove it. How hard can this be? Even if I get the thing off, I'm not going to be putting it back on, because this is such a hassle to remove it if I ever decide I want to try a new rom or something. If I could do it on the website I'd have it on there nearly all of the time.