PTS-Install on my new gaming rig - can't get it to work (still works on the old rig)

[Khaleg]

Even as an IT professional I have now ran out of ideas here. Does anybody have any idea or even the same issue?

 

I did everything meanwhile...

I started out with a copy of my SWTOR directories on the old rig (after insalliing swtor the normal way via control panel before), then repair and whatnot else, meanwhile, actually last night, redownloading everything on the new rig the regular way after having deleted everything PTS related before.

 

(BTW, I transferred the live install the same way onto the new rig and this one worked flawlessly from start.)

 

Still the friggin' same issue. On the way to the character select screen at some point it switches to the login screen jpg file/wallpaper and puts it on the upper left quarter of my 4k display, and then hangs up for the time being,

 

Screenshot: https://i.imgur.com/OakugCf.jpg

 

I thought maybe a localization error? (playing on a german client)

According to the logfile it seems the account is rejected/detected as having an error - while the same account is not rejected on the old rig though and still works there with the PTS:

 

2018-10-18T10:44:20.430044 02CEC3C0 DEBUG Disconnect invoked with error code [color="Red"]WPEC_ACCOUNT_ERROR[/color] [Disconnect.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::Disconnect:179)
2018-10-18T10:44:20.430044 02CEC3C0 DEBUG setDesiredConnection [CS_SHARD_DISCONNECTING] in current state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setDesiredConnection:70)
2018-10-18T10:44:22.077674 02CEC3C0 DEBUG getShardList call returned 1 shards for player with region 3 [Platform.dozerLib.dozer.ClientServices](clientservices.cpp:bwa::platform::ClientServices::receivedShardList:146)
2018-10-18T10:45:39.978834 02CEC3C0 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2604)

 

/shrug

 

Does anybody have any idea?

 

Thanks

Frank/Nal'

 

 

Here the complete log files:

 

Launcher Logfile:

 

2018-10-18 08:40:57 INFO SWTOR Launcher [Core:D1.0.18 Lib:P1.6] initialized.

2018-10-18 08:40:57 INFO File info: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher.exe size=8048224, created=8/29/2018 7:9:44, accessed=8/29/2018 7:9:44, written=7/31/2017 20:3:52

2018-10-18 08:40:57 INFO Initializing download manager

2018-10-18 08:40:57 INFO Loaded settings from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher-app.settings

2018-10-18 08:40:57 INFO Loaded settings from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher.settings

 

 

Live-Client Logfile:

 

2018-10-18T09:16:50.923982 002E65D0 INFO Login user: Khaleg shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1960)

2018-10-18T09:17:01.961995 002E65D0 INFO Renderer using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2018-10-18T09:17:15.094423 002E65D0 DEBUG Constructed with desired state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectionObject:42)

2018-10-18T09:17:15.094423 002E65D0 DEBUG [OMEGACONNECT] Starting login: Khaleg : @he4001n01.swtor.com:8995:castlehilltest [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::beginConnection:148)

2018-10-18T09:17:15.146434 002E65D0 DEBUG setState changing state to [CS_LOGGING_IN] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:15.769574 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T09:17:16.420719 002E65D0 DEBUG Game launch reply address = ie1poolf1n1008.swtor.com:20061 [Connect.omega.appframework.ServerProxy](serverproxy.cpp:omega::ServerProxy::ReplyGameLaunch:183)

2018-10-18T09:17:16.646770 002E65D0 DEBUG HandleInitialize completed. [Firestorm.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandleInitialized:413)

2018-10-18T09:17:16.646770 002E65D0 DEBUG setState changing state to [CS_APP_INITIALIZED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:16.646770 002E65D0 DEBUG setState changing state to [CS_CONNECTING_REPOSITORY] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:16.646770 002E65D0 DEBUG setState changing state to [CS_REPOSITORY_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:16.646770 002E65D0 DEBUG setState changing state to [CS_CONNECTING_COMPILERS] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:16.646770 002E65D0 DEBUG setState changing state to [CS_COMPILERS_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:16.646770 002E65D0 DEBUG setState changing state to [CS_CONNECTING_SHARD] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:16.646770 002E65D0 DEBUG [sHARDCONNECT] Starting shard server connections [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ScriptCompilersConnected:301)

2018-10-18T09:17:16.792804 002E65D0 DEBUG [sHARDCONNECT] All connections for shard connect have fully connected. [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::connectionsOpen:109)

2018-10-18T09:17:16.792804 002E65D0 DEBUG Connection Object connected to Omega shard [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectedToOmega:326)

2018-10-18T09:17:16.792804 002E65D0 DEBUG setState changing state to [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T09:17:17.583980 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T09:17:18.039083 002E65D0 DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:413)

2018-10-18T09:19:13.711137 002E65D0 DEBUG TravelPending: stronghold_flagship_rep : 4611686351279967011 : 4611686351279967011 : 11 : \world\areas\4611686351279967011\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:274)

2018-10-18T09:19:14.129232 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T09:59:01.153649 002E65D0 DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)

2018-10-18T09:59:01.346690 002E65D0 DEBUG TravelPending: stronghold_nar_shaddaa : 4611686301174784000 : 4611686301174784000 : 1 : \world\areas\4611686301174784000\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:274)

2018-10-18T09:59:03.465165 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T10:03:31.857511 002E65D0 DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)

2018-10-18T10:03:31.972539 002E65D0 DEBUG TravelPending: republic_fleet : 4611686198204660000 : 4611686198204660000 : 1 : \world\areas\4611686198204660000\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:274)

2018-10-18T10:03:34.155862 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T10:08:30.288512 002E65D0 DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)

2018-10-18T10:08:30.360530 002E65D0 DEBUG TravelPending: stronghold_flagship_rep : 4611686351279967011 : 4611686351279967011 : 11 : \world\areas\4611686351279967011\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:274)

2018-10-18T10:08:31.986893 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T10:37:36.451622 002E65D0 DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)

2018-10-18T10:37:36.451622 002E65D0 DEBUG SendToCharacterSelect [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::SendToCharacterSelect:312)

2018-10-18T10:37:38.176006 002E65D0 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2018-10-18T10:37:38.700123 002E65D0 DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:413)

2018-10-18T10:37:51.394496 002E65D0 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2604)

 

 

 

PTS-Client Logfile:

 

2018-10-18T10:41:47.012404 02CEC3C0 INFO Login user: Khaleg shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1960)

2018-10-18T10:41:56.819598 02CEC3C0 INFO Renderer using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2018-10-18T10:42:15.916974 02CEC3C0 DEBUG Constructed with desired state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectionObject:42)

2018-10-18T10:42:15.916974 02CEC3C0 DEBUG [OMEGACONNECT] Starting login: Khaleg : @he600n01.swtor.com:8995:castlehilltest [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::beginConnection:148)

2018-10-18T10:42:16.038000 02CEC3C0 DEBUG setState changing state to [CS_LOGGING_IN] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:17.520332 02CEC3C0 DEBUG Game launch reply address = va1pool02n06.swtor.com:20061 [Connect.omega.appframework.ServerProxy](serverproxy.cpp:omega::ServerProxy::ReplyGameLaunch:183)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG HandleInitialize completed. [Firestorm.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandleInitialized:413)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG setState changing state to [CS_APP_INITIALIZED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG setState changing state to [CS_CONNECTING_REPOSITORY] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG setState changing state to [CS_REPOSITORY_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG setState changing state to [CS_CONNECTING_COMPILERS] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG setState changing state to [CS_COMPILERS_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG setState changing state to [CS_CONNECTING_SHARD] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:42:18.239493 02CEC3C0 DEBUG [sHARDCONNECT] Starting shard server connections [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ScriptCompilersConnected:301)

2018-10-18T10:42:18.470544 02CEC3C0 DEBUG [sHARDCONNECT] All connections for shard connect have fully connected. [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::connectionsOpen:109)

2018-10-18T10:42:18.470544 02CEC3C0 DEBUG Connection Object connected to Omega shard [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectedToOmega:326)

2018-10-18T10:42:18.470544 02CEC3C0 DEBUG setState changing state to [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2018-10-18T10:44:20.430044 02CEC3C0 DEBUG Disconnect invoked with error code WPEC_ACCOUNT_ERROR [Disconnect.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::Disconnect:179)

2018-10-18T10:44:20.430044 02CEC3C0 DEBUG setDesiredConnection [CS_SHARD_DISCONNECTING] in current state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setDesiredConnection:70)

2018-10-18T10:44:22.077674 02CEC3C0 DEBUG getShardList call returned 1 shards for player with region 3 [Platform.dozerLib.dozer.ClientServices](clientservices.cpp:bwa::platform::ClientServices::receivedShardList:146)

2018-10-18T10:45:39.978834 02CEC3C0 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2604)

Edited October 18, 2018 by Khaleg

[ultimarb]

i had some kind of the same issues when i swtiched from a 16:9 to a 21:9 device.

game had some serious problems with the resolution ratio and chrashed/freezed right before character screen.

 

try check your config data. (i think it must be located in appdata local roaming) set some manually via notepad or if the normal client works just copy the config to pts client.

Edited October 18, 2018 by ultimarb

[Khaleg]

i had some kind of the same issues when i swtiched from a 16:9 to a 21:9 device.

game had some serious problems with the resolution ratio and chrashed/freezed right before character screen.

 

try check your config data. (i think it must be located in appdata local roaming) set some manually via notepad or if the normal client works just copy the config to pts client.

 

This behaves so strange.

I have begun to manually edit the client_settings.ini and/or use the one from the live client.

Behaviour has changed. The account error message in the log file is gone, and it switches to the right resolution instead of this low one before on the screenshot above (but still places the login picture in the upper left quarter of the display and hangs up then).

 

AND it always changes the width entry in the client_settings.ini to 2561 during the failed start, while it is 2560 before the start (and in the live installation, working well there). All other entries in that client_settings.ini file are being untouched during the failed start. WTH is going on here?

Edited October 18, 2018 by Khaleg

[Khaleg]

Pffft....when I change my desktop resolution to the game resolution before start (from 3840x2160 to 2560x1440) it starts.

 

But I don't need to do that on the Live client?! Reason?

[ultimarb]

Pffft....when I change my desktop resolution to the game resolution before start (from 3840x2160 to 2560x1440) it starts.

 

But I don't need to do that on the Live client?! Reason?

 

dunno. i got both my clients working after some editing or copying of the config data. since that was a view month ago i cant tell you what i exactly did out of my memory

[Khaleg]

dunno. i got both my clients working after some editing or copying of the config data. since that was a view month ago i cant tell you what i exactly did out of my memory

 

Well, I use the same client_settings.ini as for the live install now but actually it works with ANY other client_settings.ini as well. All I have to do for the PTS install to work (and the whole reason for my issue to begin with) is really just switching my desktop resolution to 2560x1440 (my ingame resolution because SWTOR gets waaaaay too tiny in all aspects in 3840x2160 - which would be my native resolution) before hitting on "play". It starts without problerms then.

 

Strange enough the Live client starts flawlessly withour that measure and switches on its own to the ingame resolution. /shrug, very strange lol

 

However, thanks for your input. It at least made me look closer into the client_settings.ini although it was not the cause of the problem itself.

 

regards

Edited October 19, 2018 by Khaleg