Launcher won't start

[ComradeDima]

The launcher itself won't start for me. I've tried turning off antivirus, re-started the computer several times, tried downloading the launcher again and running it (same issue, it doesn't open).

 

I've looked through the processes tab in Task Manager and the launcher appears in the list when I run it.

Because they don't include a repairlauncher.exe any more for some reason, I can't think of any way to resolve this.

Any help would be great, thanks

Edited January 22, 2017 by ComradeDima

[OwenBrooks]

Try the repair utility at this link that is the forum that is best posting about this too.

 

What antivirus are you using ?

[ComradeDima]

Didn't work I was using AVG Free, but I've uninstalled it to see if it helps. So far, no success.

[OwenBrooks]

Have a look in the c:\windows\syswow64 folder and if a libcef.dll file is in there delete it

 

if launcher.exe is in the taskmanager, it can also be a firewall issue along with anything like malware blockers in firefox etc

[ComradeDima]

There's no folder of that name in the syswow64 folder unfortunately.

 

I haven't made any firewall changes or changed anything in Firefox, though I don't see how any Firefox plugins could affect starting the SWTOR launcher.

Edited January 22, 2017 by ComradeDima

[OwenBrooks]

Actually close firefox and see

[ComradeDima]

No luck

[OwenBrooks]

if you go to the game folder there is a log folder can you post the latest log file

[OwenBrooks]

Check the lan setting as mentioned in this link too

[ComradeDima]

 

2017-01-21 10:22:14 INFO Launcher [Core:P1.8.2 Lib:P1.6] initialized.

2017-01-21 10:22:14 INFO File info: D:\Program Files (x86)\Electronic Arts\\ - \launcher.exe size=8045584, created=1/11/2017 8:49:13, accessed=1/11/2017 8:49:13, written=12/10/2015 16:9:38

2017-01-21 10:22:14 INFO Initializing download manager

2017-01-21 10:22:14 INFO Loaded settings from D:\Program Files (x86)\Electronic Arts\\ - \launcher-app.settings

2017-01-21 10:22:14 INFO Loaded settings from D:\Program Files (x86)\Electronic Arts\\ - \launcher.settings

2017-01-21 10:22:14 INFO Sending crash dumps to [https://patcher-crash..com/crashcatch]

2017-01-21 10:22:14 INFO completeLauncherInit()

2017-01-21 10:22:14 INFO -----------------------------(-630)-----------------------------

2017-01-21 10:22:14 INFO Timezone: -630

2017-01-21 10:22:14 INFO SpecsHash=1035915726.3643262501

2017-01-21 10:22:14 INFO Checking for launcher update

2017-01-21 10:22:14 INFO Loaded agreements from D:\Program Files (x86)\Electronic Arts\\ - \eula.settings

2017-01-21 10:22:14 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2017-01-21 10:22:16 INFO Download: http://manifest..com/patch/patcher2014.patchmanifest (159.153.92.50 )

2017-01-21 10:22:18 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7

2017-01-21 10:22:18 INFO ManifestState=GetManifest: patcher2014, current=-1/upcoming=-1/required=7

2017-01-21 10:22:18 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7

2017-01-21 10:22:18 INFO ManifestState=Complete: patcher2014, current=7/upcoming=-1/required=7

2017-01-21 10:22:18 INFO Patch completed normally (patcher2014)

2017-01-21 10:22:18 INFO Patching end

2017-01-21 10:22:18 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2017-01-21 10:22:18 INFO Download: http://manifest..com/patch/eualas.patchmanifest (159.153.92.50 )

2017-01-21 10:22:19 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2017-01-21 10:22:19 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0

2017-01-21 10:22:19 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2017-01-21 10:22:19 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0

2017-01-21 10:22:19 INFO Patch completed normally (eualas)

2017-01-21 10:22:19 INFO Patching end

2017-01-21 10:22:54 INFO User logs in.

2017-01-21 10:22:57 INFO Login failure #140 recorded

2017-01-21 10:25:39 INFO User logs in.

2017-01-21 10:25:41 INFO Retrieving patch notes for environment []

2017-01-21 10:25:41 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:41 INFO BitRaider is available for []

2017-01-21 10:25:41 INFO Previous patching mode for [] is [bR]

2017-01-21 10:25:41 INFO Patch selection action: GoStraightToBR

2017-01-21 10:25:41 INFO Starting Bitraider Streaming

2017-01-21 10:25:41 INFO BitRaider Transitioning from Asleep to Launch

2017-01-21 10:25:41 INFO isBitraiderRunning: false

2017-01-21 10:25:41 INFO Creating bitraider configuration files

2017-01-21 10:25:41 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:41 INFO Formatted [http://manifest..com/patch/bitraider/{env}] to [http://manifest..com/patch/bitraider/]

2017-01-21 10:25:41 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:41 INFO Formatted [http://cdn-patch..com/bitraider/{env}/{env}] to [http://cdn-patch..com/bitraider//]

2017-01-21 10:25:41 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:41 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:41 INFO Formatted [http://cdn-patch..com/bitraider/support] to [http://cdn-patch..com/bitraider/support]

2017-01-21 10:25:41 INFO BitRaider required version is [1.3.3.4098].

2017-01-21 10:25:42 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:42 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:25:42 INFO Formatted [brdestpath="{cwd}" brlocalebank={langid} id={packageid} -brnolaunch] to [brdestpath="D:\\Program Files (x86)\\Electronic Arts\\\\ - " brlocalebank=0 id=_swtor -brnolaunch]

2017-01-21 10:25:42 INFO Launching Bitraider with command line: brwc_swtor.exe brdestpath="D:\\Program Files (x86)\\Electronic Arts\\\\ - " brlocalebank=0 id=_swtor -brnolaunch -brnoui

2017-01-21 10:25:43 INFO BitRaider launched

2017-01-21 10:25:44 INFO Waiting for BitRaider to start...

2017-01-21 10:25:45 INFO Waiting for BitRaider to start...

2017-01-21 10:25:46 INFO BitRaider running

2017-01-21 10:25:46 INFO BitRaider Transitioning from Launch to Connect

2017-01-21 10:25:46 INFO BitRaider required version is [1.3.3.4098].

2017-01-21 10:25:47 INFO Initialized pipe connection to BitRaider version [1.3.3.4098]

2017-01-21 10:25:47 ERROR Failed to initialize BitRaider query mapping.

2017-01-21 10:25:47 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098]

2017-01-21 10:25:47 ERROR Failed to initialize BitRaider query mapping.

2017-01-21 10:25:48 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098]

2017-01-21 10:25:48 ERROR Failed to initialize BitRaider query mapping.

2017-01-21 10:25:53 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098]

2017-01-21 10:25:53 ERROR Failed to initialize BitRaider query mapping.

2017-01-21 10:25:58 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098]

2017-01-21 10:25:58 INFO Bitraider version [1.3.3.4098] is fully operational

2017-01-21 10:25:58 INFO Bitraider machine id [iTAjKiY3JDhLNi03QkU0bmA5UyEuQEdL]

2017-01-21 10:25:58 INFO Current BRWC Stage: BR_STAGE_INITIALIZE

2017-01-21 10:26:03 INFO Current BRWC Stage: BR_STAGE_REMAININGASSETS

2017-01-21 10:26:03 INFO BitRaider Transitioning from Connect to Streaming_Decision

2017-01-21 10:26:03 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:26:04 INFO Required BR Assets: 1-999

2017-01-21 10:26:04 INFO BitRaider Transitioning from Streaming_Decision to Complete

2017-01-21 10:26:04 INFO Using environment.name [], productName [retailclient]

2017-01-21 10:26:04 INFO Completed Bitraider streaming for environment

2017-01-21 17:21:58 INFO Using environment.name [], productName [retailclient]

2017-01-21 17:21:58 INFO User pressed play (retailclient,en-us,)

2017-01-21 17:21:58 INFO Asking Bitraider to launch game client.

2017-01-21 17:21:58 INFO BitRaider_LaunchGame::DoInvoke: Requesting BitRaider play.

2017-01-21 17:21:58 INFO Game successfully launched: D:\Program Files (x86)\Electronic Arts\\ - \\RetailClient\.exe

2017-01-21 17:21:58 INFO Closed launcher

 

 

 

This is the most recent log and seems to be the last time it launched successfully. Because it isn't even opening now, I don't think it's even creating new logs.

Edited January 22, 2017 by ComradeDima

[OwenBrooks]

Just to confirm you have restarted the PC after uninstalling AVG ?

 

Edit - example of firefox extension - Link and AVG there has been issues with link scanner surf-shield

Edited January 22, 2017 by OwenBrooks

[ComradeDima]

Yep, restarted multiple times since removing AVG. I have just added the entire SWTOR game directory to the exceptions list in Windows Defender, and SWTOR was already listed as an exception in Windows Firewall.

No change so far.

Edited January 22, 2017 by ComradeDima

[OwenBrooks]

If launcher.exe is appearing in the task list then it is likely something is halting it , its just what

 

In the game folder when the launcher is closed , also check for a folder called patch if it is there delete it.

[ComradeDima]

Tried that, starting the launcher still doesn't do anything except create the patch folder again.

[OwenBrooks]

I have seen on the odd occasion it was windows security permissions in these cases the game couldn't write into the folder and halted, but given it created the patch folder the next thing would be for it to download and place files into this folder again if blocked downloading or writing it stops

 

There is another log location in the bitraider folder look for a file callled swtor_swtor

 

also doesnt hurt to ensure launcher.exe is running as administrator

Edited January 22, 2017 by OwenBrooks

[OwenBrooks]

Can try taking the system to a clean boot per this link just be minful if using streaming the bitraider mini support service stub loader needs to be enabled

[ComradeDima]

Ok, I'll try that. Despite creating the patch folder when I run the launcher, it doesn't put anything in it, so I guess (like you said) it's being prevented from downloading files.

[ComradeDima]

I'm going to have Windows Defender do a full pc scan too just in case.

[OwenBrooks]

Have to get going after 11pm here

 

another thing to test / try is create a new windows administrator account/profile and see if the launcher works there, can delete that profile after testing if no change

Edited January 22, 2017 by OwenBrooks

[ComradeDima]

Ok, will try these options.

I have a backup of SWTOR on an external hard drive and I'm having the same issue when I try to launch from there, so it's almost definitely something blocking SWTOR's connection as you said, rather than a problem with the game files.

[OwenBrooks]

at this stage also doesn't hurt to reboot the router/modem just to be sure

 

i'll try and check back tomorrow see if you have made any headway with this

[quicepu]

Hi,

 

- Try to stop all services of BitRaider client by ending task in Task Manager

 

- make sure there is no other instance of this BitRaider client running or Star Wars launcher.

 

- Run Launcher again.

[ComradeDima]

Still no luck unfortunately

[OwenBrooks]

can you provide a dxdiag per this link just want to see what is listed or not listed in it.

 

will have to look tomorrow arvo its after midnight here in oz

 

I gather a new windows profile was no change ?

Edited January 23, 2017 by OwenBrooks

[ComradeDima]

I located the problem, some pretty bad malware in my sysWOW34 folder that disguised itself as system files, preventing me from deleting it or removing it via virus scanner. I did a factory reset on my PC and reinstalled SWTOR, and now the launcher starts, but now pressing play doesn't start the game.

 

Just ran a dxdiag in case it could be of any use.

https://hastebin.com/susalosiba.tex