sexililfae Posted January 18, 2017 Share Posted January 18, 2017 Been trying to get a response since 5.0 launched and I finally got a response from Customer service about it. Had to submit 2 tickets to get even this. ----------------------------------------------------------------------------------------------------------------------------------------------------------- Greetings, My name is Fernando, I’m a Specialist here at Star Wars ™: The Old Republic™ Customer Support, thanks for getting in touch about your Data Crystals. I am sorry for the delay on getting to your ticket, with the recent Expansion launch we have a slight backlog, thanks for your patience while awaiting the reply. I've checked this for you and, first of all, I apologize about this misunderstanding. In your previous ticket, my colleague understood that you were asking about the Crystal Containers instead of the proper currency. As you mentioned, the Data Crystals and Warzone Commendations were converted into Credits with the release of the Knights of the Eternal Throne Expansion. As per the official message: http://www.swtor.com/community/showthread.php?p=9098843 the Credits were automatically added without any warning to each character's balance based on the following conversion rates: 1 Warzone Commendation = 50 Credits 1 Common Crystal = 500 credits 1 Glowing Crystal = 1,000 credits 1 Radiant Crystal = 1,500 credits The problem with this automatic conversion is that, as the Data Crystals and Comms were completely removed from the game, they're not showing in the logs anymore and therefore we don't have a proper way to verify this from the Customer Service department. In this case, I'll submit your report through my system by myself but as we need some first-person report I'd also ask you to contact our QA Team by typing /bug on your chat so they can track and test this bug. Unfortunately there's not much more we can do about it from the Customer Support department. I'm sorry about this and I truly wish I had different news for you, thanks for contacting me and please do it again if you need any further assistance. Sincerely, Fernando Star Wars ™: The Old Republic™ Customer Support ----------------------------------------------------------------------------------------------------------------------------------------------------------- So here's my bug report (done both in game and on here). I've seen that I'm not the only person who has had this issue. I had quite a few crystals on several of my characters so there should have been a noticeable difference in credits. None of the credit amounts changed on ANY of them. Are we gonna get a fix anytime soon? Link to comment Share on other sites More sharing options...
dr_mike Posted January 22, 2017 Share Posted January 22, 2017 Are we gonna get a fix anytime soon? Probably not. The last few times they did something like this, they made a post saying that they had finished and never followed up when folks pointed out that they were still out of their awards. I'm personally waiting to see what we get for the DvL achievements with the 5.1 patch that we're supposed to be getting back. We still have folks complaining about how they didn;t get their double cartel points for that promotion as well. Link to comment Share on other sites More sharing options...
Bloodstealer Posted January 23, 2017 Share Posted January 23, 2017 I have given up on the whole exchange mullarkey. After countless tickets to support some CS came back saying he had checked all my characters and I had no warzone comms or any data crystals on my characters at the point prior to 5.0 dropping... really, cos pretty much everyone one of my 20+ characters had crystals and at least 3 or 4 of them had PVP comms, as I never spent any and used to hunt around the openworld pvp zone on tatoine when the chests used to include them, as well as having several chars who had reached around valor lvl 50ish when I used to do any warzones etc. I probably only spent crystals on maybe 1 or 2 characters ever and even then still had some and I know for a fact several were reaching limits prior to 5.0 so to be told none of my characters were owed anything was just rubbish imo. But then I got the gold standard reply... the same CS then decided to tell me that if I tried to open up the topic with support again I would likely have action taken on my account and that I could no longer post tickets via in game support.... top notch support, especially as 2 other CS's agents had previously said they had no way of checking exchange issues... I smell a rat tbh, so now I have given up, I can't raise tickets and none of the spam reports etc are being emptied now either so I am permanently at a message max, with no way of clearing them out anyway. Link to comment Share on other sites More sharing options...
dr_mike Posted January 23, 2017 Share Posted January 23, 2017 But then I got the gold standard reply... the same CS then decided to tell me that if I tried to open up the topic with support again I would likely have action taken on my account and that I could no longer post tickets via in game support.... top notch support, especially as 2 other CS's agents had previously said they had no way of checking exchange issues... I smell a rat tbh, so now I have given up, I can't raise tickets and none of the spam reports etc are being emptied now either so I am permanently at a message max, with no way of clearing them out anyway. In their defense, we have folks here on the forums bragging about how they're opening so many tickets in an attempt to overload the CS folks. And I've got spam reports going back to early December.... Link to comment Share on other sites More sharing options...
Adric_the_Red Posted January 23, 2017 Share Posted January 23, 2017 (edited) And I've got spam reports going back to early December....Yep, as of today, I have over 30 email spam reports going back to Dec 13, that are still "open". OTOH, I also have a couple tickets from after Dec 13, on other issues, that are now closed. Edited January 23, 2017 by Adric_the_Red Link to comment Share on other sites More sharing options...
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