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Can't use letters while activating android security key app


Txgecko

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I recently had to perform a factory reset of my phone, and as a result had to remove and re-add the security key attached to may account. I can successfully receive the one-time password and enter it in exchange for a serial number to enter in to the app, but it's a long string of letters and numbers, and the keyboard in the app will only allow me to use numbers - it will not display a keyboard with letters. What's going on here? Am I trying to enter the wrong code? Is the app screwed up?

 

Edit: The phone is a Galaxy S5 running Android 6.0.1

Edited by Txgecko
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