ZerdFennekian Posted August 18, 2016 Share Posted August 18, 2016 Hi, I don't know if this is the right thread to post this. If not, I could use some directions. Anyway, today I tried twice to play, I logged in and no problem until I clicked launch, the game abruptly crashed and a message saying tha game could not be loaded appeared. The error code, as mentioned, is C5. This is the log 2016-08-18 14:24:21 INFO SWTOR Launcher [Core:P1.8.2 Lib:P1.6] initialized. 2016-08-18 14:24:21 INFO File info: C:\Games\Star Wars-The Old Republic\launcher.exe size=8045584, created=1/13/2016 20:12:39, accessed=1/13/2016 20:15:13, written=12/10/2015 16:9:38 2016-08-18 14:24:21 INFO Initializing download manager 2016-08-18 14:24:21 INFO Loaded settings from C:\Games\Star Wars-The Old Republic\launcher-app.settings 2016-08-18 14:24:21 INFO Loaded settings from C:\Games\Star Wars-The Old Republic\launcher.settings 2016-08-18 14:24:21 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch] 2016-08-18 14:24:21 INFO completeLauncherInit() 2016-08-18 14:24:21 INFO -----------------------------(300)----------------------------- 2016-08-18 14:24:21 INFO Timezone: 300 2016-08-18 14:24:22 INFO SpecsHash=2040244100.4285848791 2016-08-18 14:24:24 INFO Checking for launcher update 2016-08-18 14:24:24 INFO Loaded agreements from C:\Games\Star Wars-The Old Republic\eula.settings 2016-08-18 14:24:24 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0 2016-08-18 14:24:24 INFO Download: http://manifest.swtor.com/patch/patcher2014.patchmanifest (159.153.92.50 ) 2016-08-18 14:24:29 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 14:24:29 INFO ManifestState=GetManifest: patcher2014, current=-1/upcoming=-1/required=7 2016-08-18 14:24:29 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 14:24:29 INFO ManifestState=Complete: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 14:24:29 INFO Patch completed normally (patcher2014) 2016-08-18 14:24:29 INFO Patching end 2016-08-18 14:24:29 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0 2016-08-18 14:24:29 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 ) 2016-08-18 14:24:30 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0 2016-08-18 14:24:30 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0 2016-08-18 14:24:30 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0 2016-08-18 14:24:30 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0 2016-08-18 14:24:30 INFO Patch completed normally (eualas) 2016-08-18 14:24:30 INFO Patching end 2016-08-18 14:59:10 INFO User presses exit - E:(false,Error Text) NE:(false,Network error. Check your internet connection) 2016-08-18 14:59:10 INFO Closed launcher 2016-08-18 17:41:52 INFO SWTOR Launcher [Core:P1.8.2 Lib:P1.6] initialized. 2016-08-18 17:41:52 INFO File info: C:\Games\Star Wars-The Old Republic\launcher.exe size=8045584, created=1/13/2016 20:12:39, accessed=1/13/2016 20:15:13, written=12/10/2015 16:9:38 2016-08-18 17:41:52 INFO Initializing download manager 2016-08-18 17:41:52 INFO Loaded settings from C:\Games\Star Wars-The Old Republic\launcher-app.settings 2016-08-18 17:41:52 INFO Loaded agreements from C:\Games\Star Wars-The Old Republic\eula.settings 2016-08-18 17:41:52 INFO Loaded settings from C:\Games\Star Wars-The Old Republic\launcher.settings 2016-08-18 17:41:52 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch] 2016-08-18 17:41:52 INFO completeLauncherInit() 2016-08-18 17:41:52 INFO -----------------------------(300)----------------------------- 2016-08-18 17:41:52 INFO Timezone: 300 2016-08-18 17:41:53 INFO SpecsHash=2040244100.4285848791 2016-08-18 17:41:53 INFO Checking for launcher update 2016-08-18 17:41:53 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0 2016-08-18 17:41:54 INFO Download: http://manifest.swtor.com/patch/patcher2014.patchmanifest (159.153.92.50 ) 2016-08-18 17:41:58 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 17:41:58 INFO ManifestState=GetManifest: patcher2014, current=-1/upcoming=-1/required=7 2016-08-18 17:41:58 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 17:41:58 INFO ManifestState=Complete: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 17:41:58 INFO Patch completed normally (patcher2014) 2016-08-18 17:41:58 INFO Patching end 2016-08-18 17:41:58 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0 2016-08-18 17:41:58 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 ) 2016-08-18 17:41:58 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0 2016-08-18 17:41:58 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0 2016-08-18 17:41:58 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0 2016-08-18 17:41:58 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0 2016-08-18 17:41:58 INFO Patch completed normally (eualas) 2016-08-18 17:41:58 INFO Patching end 2016-08-18 18:06:41 INFO User logs in. 2016-08-18 18:06:43 INFO Login failure #404 recorded 2016-08-18 18:07:04 INFO User logs in. 2016-08-18 18:07:05 INFO Retrieving patch notes for environment [swtor] 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO BitRaider is available for [swtor] 2016-08-18 18:07:05 INFO Previous patching mode for [swtor] is [bR] 2016-08-18 18:07:05 INFO Patch selection action: GoStraightToBR 2016-08-18 18:07:05 INFO Starting Bitraider Streaming 2016-08-18 18:07:05 INFO BitRaider Transitioning from Asleep to Launch 2016-08-18 18:07:05 INFO isBitraiderRunning: false 2016-08-18 18:07:05 INFO Creating bitraider configuration files 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO Formatted [http://manifest.swtor.com/patch/bitraider/{env}] to [http://manifest.swtor.com/patch/bitraider/swtor] 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO Formatted [http://cdn-patch.swtor.com/bitraider/{env}/{env}] to [http://cdn-patch.swtor.com/bitraider/swtor/swtor] 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO Formatted [http://cdn-patch.swtor.com/bitraider/support] to [http://cdn-patch.swtor.com/bitraider/support] 2016-08-18 18:07:05 INFO BitRaider required version is [1.3.3.4098]. 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:05 INFO Formatted [brdestpath="{cwd}" brlocalebank={langid} id={packageid} -brnolaunch] to [brdestpath="C:\\Games\\Star Wars-The Old Republic" brlocalebank=0 id=swtor_swtor -brnolaunch] 2016-08-18 18:07:05 INFO Launching Bitraider with command line: brwc_swtor.exe brdestpath="C:\\Games\\Star Wars-The Old Republic" brlocalebank=0 id=swtor_swtor -brnolaunch -brnoui 2016-08-18 18:07:07 INFO BitRaider launched 2016-08-18 18:07:08 INFO Waiting for BitRaider to start... 2016-08-18 18:07:09 INFO Waiting for BitRaider to start... 2016-08-18 18:07:10 INFO Waiting for BitRaider to start... 2016-08-18 18:07:11 INFO Waiting for BitRaider to start... 2016-08-18 18:07:12 INFO BitRaider running 2016-08-18 18:07:12 INFO BitRaider Transitioning from Launch to Connect 2016-08-18 18:07:12 INFO BitRaider required version is [1.3.3.4098]. 2016-08-18 18:07:13 INFO Initialized pipe connection to BitRaider version [1.3.3.4098] 2016-08-18 18:07:13 ERROR Failed to initialize BitRaider query mapping. 2016-08-18 18:07:13 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098] 2016-08-18 18:07:13 ERROR Failed to initialize BitRaider query mapping. 2016-08-18 18:07:14 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098] 2016-08-18 18:07:14 ERROR Failed to initialize BitRaider query mapping. 2016-08-18 18:07:19 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098] 2016-08-18 18:07:19 INFO Bitraider version [1.3.3.4098] is fully operational 2016-08-18 18:07:19 INFO Bitraider machine id [iCIlQwN4dRh6cxEOCHMNFm00XSxYSkFO] 2016-08-18 18:07:19 INFO Current BRWC Stage: BR_STAGE_INITIALIZE 2016-08-18 18:07:20 INFO Current BRWC Stage: BR_STAGE_REMAININGASSETS 2016-08-18 18:07:20 INFO BitRaider Transitioning from Connect to Streaming_Decision 2016-08-18 18:07:20 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:21 INFO Required BR Assets: 1-999 2016-08-18 18:07:21 INFO BitRaider Transitioning from Streaming_Decision to Complete 2016-08-18 18:07:21 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:21 INFO Completed Bitraider streaming for environment swtor 2016-08-18 18:07:39 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:07:39 INFO User pressed play (retailclient,en-us,swtor) 2016-08-18 18:07:39 INFO Asking Bitraider to launch game client. 2016-08-18 18:07:39 INFO BitRaider_LaunchGame::DoInvoke: Requesting BitRaider play. 2016-08-18 18:07:39 INFO Game successfully launched: C:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe 2016-08-18 18:07:39 INFO Closed launcher 2016-08-18 18:08:04 INFO SWTOR Launcher [Core:P1.8.2 Lib:P1.6] initialized. 2016-08-18 18:08:04 INFO File info: C:\Games\Star Wars-The Old Republic\launcher.exe size=8045584, created=1/13/2016 20:12:39, accessed=1/13/2016 20:15:13, written=12/10/2015 16:9:38 2016-08-18 18:08:04 INFO Initializing download manager 2016-08-18 18:08:04 INFO Loaded settings from C:\Games\Star Wars-The Old Republic\launcher-app.settings 2016-08-18 18:08:04 INFO Loaded agreements from C:\Games\Star Wars-The Old Republic\eula.settings 2016-08-18 18:08:04 INFO Loaded settings from C:\Games\Star Wars-The Old Republic\launcher.settings 2016-08-18 18:08:04 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch] 2016-08-18 18:08:04 INFO completeLauncherInit() 2016-08-18 18:08:04 INFO -----------------------------(300)----------------------------- 2016-08-18 18:08:04 INFO Timezone: 300 2016-08-18 18:08:05 INFO SpecsHash=2040244100.4285848791 2016-08-18 18:08:05 INFO Checking for launcher update 2016-08-18 18:08:05 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0 2016-08-18 18:08:05 INFO Download: http://manifest.swtor.com/patch/patcher2014.patchmanifest (159.153.92.50 ) 2016-08-18 18:08:10 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 18:08:10 INFO ManifestState=GetManifest: patcher2014, current=-1/upcoming=-1/required=7 2016-08-18 18:08:10 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 18:08:10 INFO ManifestState=Complete: patcher2014, current=7/upcoming=-1/required=7 2016-08-18 18:08:10 INFO Patch completed normally (patcher2014) 2016-08-18 18:08:10 INFO Patching end 2016-08-18 18:08:10 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0 2016-08-18 18:08:10 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 ) 2016-08-18 18:08:10 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0 2016-08-18 18:08:10 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0 2016-08-18 18:08:10 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0 2016-08-18 18:08:10 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0 2016-08-18 18:08:10 INFO Patch completed normally (eualas) 2016-08-18 18:08:10 INFO Patching end 2016-08-18 18:08:41 INFO User logs in. 2016-08-18 18:08:42 INFO Retrieving patch notes for environment [swtor] 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO BitRaider is available for [swtor] 2016-08-18 18:08:42 INFO Previous patching mode for [swtor] is [bR] 2016-08-18 18:08:42 INFO Patch selection action: GoStraightToBR 2016-08-18 18:08:42 INFO Starting Bitraider Streaming 2016-08-18 18:08:42 INFO BitRaider Transitioning from Asleep to Launch 2016-08-18 18:08:42 INFO isBitraiderRunning: false 2016-08-18 18:08:42 INFO Creating bitraider configuration files 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO Formatted [http://manifest.swtor.com/patch/bitraider/{env}] to [http://manifest.swtor.com/patch/bitraider/swtor] 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO Formatted [http://cdn-patch.swtor.com/bitraider/{env}/{env}] to [http://cdn-patch.swtor.com/bitraider/swtor/swtor] 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO Formatted [http://cdn-patch.swtor.com/bitraider/support] to [http://cdn-patch.swtor.com/bitraider/support] 2016-08-18 18:08:42 INFO BitRaider required version is [1.3.3.4098]. 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:42 INFO Formatted [brdestpath="{cwd}" brlocalebank={langid} id={packageid} -brnolaunch] to [brdestpath="C:\\Games\\Star Wars-The Old Republic" brlocalebank=0 id=swtor_swtor -brnolaunch] 2016-08-18 18:08:42 INFO Launching Bitraider with command line: brwc_swtor.exe brdestpath="C:\\Games\\Star Wars-The Old Republic" brlocalebank=0 id=swtor_swtor -brnolaunch -brnoui 2016-08-18 18:08:43 INFO BitRaider launched 2016-08-18 18:08:44 INFO Waiting for BitRaider to start... 2016-08-18 18:08:45 INFO BitRaider running 2016-08-18 18:08:45 INFO BitRaider Transitioning from Launch to Connect 2016-08-18 18:08:45 INFO BitRaider required version is [1.3.3.4098]. 2016-08-18 18:08:46 INFO Initialized pipe connection to BitRaider version [1.3.3.4098] 2016-08-18 18:08:46 ERROR Failed to initialize BitRaider query mapping. 2016-08-18 18:08:46 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098] 2016-08-18 18:08:46 ERROR Failed to initialize BitRaider query mapping. 2016-08-18 18:08:47 INFO Bitraider version [1.3.3.4098] meets requirement [1.3.3.4098] 2016-08-18 18:08:47 INFO Bitraider version [1.3.3.4098] is fully operational 2016-08-18 18:08:47 INFO Bitraider machine id [iCIlQwN4dRh6cxEOCHMNFm00XSxYSkFO] 2016-08-18 18:08:47 INFO Current BRWC Stage: BR_STAGE_INITIALIZE 2016-08-18 18:08:50 INFO Current BRWC Stage: BR_STAGE_REMAININGASSETS 2016-08-18 18:08:50 INFO BitRaider Transitioning from Connect to Streaming_Decision 2016-08-18 18:08:50 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:51 INFO Required BR Assets: 1-999 2016-08-18 18:08:51 INFO BitRaider Transitioning from Streaming_Decision to Complete 2016-08-18 18:08:51 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:51 INFO Completed Bitraider streaming for environment swtor 2016-08-18 18:08:55 INFO Using environment.name [swtor], productName [retailclient] 2016-08-18 18:08:55 INFO User pressed play (retailclient,en-us,swtor) 2016-08-18 18:08:55 INFO Asking Bitraider to launch game client. 2016-08-18 18:08:55 INFO BitRaider_LaunchGame::DoInvoke: Requesting BitRaider play. 2016-08-18 18:08:55 INFO Game successfully launched: C:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe 2016-08-18 18:08:55 INFO Closed launcher I'd appreciate any help. 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Ahrngrim Posted August 18, 2016 Share Posted August 18, 2016 Look here: http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Error-Code-C5/m-p/4971334/highlight/true#M7096 and it would help to link such things like launcherlog or dxdiag or add them as txt at the EA AHQ Link to comment Share on other sites More sharing options...
OwenBrooks Posted August 19, 2016 Share Posted August 19, 2016 (edited) There is this sticky at the top of this forum too , should help Edited August 19, 2016 by OwenBrooks Link to comment Share on other sites More sharing options...
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