staatsgang Posted July 30, 2016 Share Posted July 30, 2016 I just got a security key, so I went through the whole process of activation. I try to log into my account to play, lucky enough for me it says "This security key is Incorrect or something along those lines, I had the key saved into my phone but it kept saying incorrect Link to comment Share on other sites More sharing options...
GythralSWTOR Posted July 30, 2016 Share Posted July 30, 2016 Is your phones date & time correct? Link to comment Share on other sites More sharing options...
JWagner Posted July 30, 2016 Share Posted July 30, 2016 As the above poster mentioned, if your clock on your phone is off by 30 seconds or more, it'll display hte wrong code. If it's set to automatic, maybe try turning that off and setting the clock manually. Or simply reboot the device to try to let the automatic clock update itself again. Link to comment Share on other sites More sharing options...
OwenBrooks Posted July 31, 2016 Share Posted July 31, 2016 (edited) Just to confirm how you setup the key see this link The code is different , so just want to clarify the comment saved key into phone as others have mentioned try synching the app to ensure time is correct Open the Security Key app, tap Settings, then Synchronize Time, then Automatic Restart the app also the app you have should be displaying 6 digits , if it is 8 digits/letters then it is the old app and wont work Edited July 31, 2016 by OwenBrooks Link to comment Share on other sites More sharing options...
SteveTheCynic Posted August 1, 2016 Share Posted August 1, 2016 also the app you have should be displaying 6 digits , if it is 8 digits/letters then it is the old app and wont work Weird. My app displays 8 digits when I go to log in, and it works just fine. Link to comment Share on other sites More sharing options...
GythralSWTOR Posted August 1, 2016 Share Posted August 1, 2016 Weird. My app displays 8 digits when I go to log in, and it works just fine. They have not stopped the old keys from working if they are setup (except for a few hours outage), but you cannot setup a 'new' key using the old app etc Link to comment Share on other sites More sharing options...
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