[Stronghold] Accessing guild strongholds

[vadmacska]

Game version:

2/18/2016 - Patch Notes 4.1b

 

Priority: P1 - Critical

Severity: S2 - Seriously impaired user journey but workaround exists

 

Server: The Progenitor (EU)

Guild: The Velvet Pearl

Character: Asyr (It affects the whole guild.)

 

Precondition:

Guild stronghold with several characters in a guild that own different keys (bronze, silver, gold).

 

Steps to reproduce:

1. Log out with all characters who are guild masters or possess a gold key. (Silver I cannot confirm.)

2. Check if silver and bronze characters keep having the guild stronghold on their stronghold tab.

3. Check if silver, bronze and non guild member characters with no guild can enter the guild either through the teleport function of the guild on the stronghold tab or through the public guild listings.

4. Check if guild stronghold is online.

5. Check if guild stronghold has the proper amount of prestige.

 

Actual result:

1. Guild stronghold goes offline when the GM or characters with gold key log out.

2. Characters with silver and bronze key lose the guild stronghold access through the stronghold tab.

3. Prestige drops significantly until a character with a gold key triggers the workaround.

 

Screenshots:

1. Gold key, guild stronghold prestige dropped:

http://i247.photobucket.com/albums/gg156/Vadmacska/Stronghold_gold_key_dropped_prestige_zpsz8uahei1.jpg

2. Bronze key, guild stronghold offline in public listings:

http://i247.photobucket.com/albums/gg156/Vadmacska/Stronghold_public_listings_offline_zpsxpvaicsv.jpg

3. Bronze key, guild stronghold tab unavailable.

http://i247.photobucket.com/albums/gg156/Vadmacska/Stronghold_no_tab_zpsufyofd9l.jpg

 

Workaround:

If any characters with a gold key remove and add again a single piece of decoration, the guild stronghold comes online again, becomes accessible and prestige is fixed.

 

Impact

This bug hurts our role playing experience, both community and guild. The Velvet Pearl does not only provide role playing events to its guild members but we run cross-guild as well as community role playing events with open nights. This bug makes us difficult to provide this role play as it makes our guild significantly harder to access. It requires an officer's presence online at all times to ensure that the guild stronghold is accessible.

Edited March 5, 2016 by vadmacska
Adding the workaround, adding the impact