Koichi Posted December 17, 2015 Share Posted December 17, 2015 You deleted items in my inbox that were moved from my companions to my mailbox after 4.0 hit. I had originally left them in my inbox, because there wasn't any room in my storage or inventory. I was on hiatus for a few months and came back today to find that all my items--items like my Elara Dorne Companion customization that I can only get from exchanging a Gold Certificate during the Nightlife Event-- were gone. I sure as hell didn't delete it. Server: Ebon Hawk Toon: Grey'wolfe Link to comment Share on other sites More sharing options...
absolutetristan Posted December 17, 2015 Share Posted December 17, 2015 I think mails do expire after so many days, not sure of the amount. The game lets you know, the mail will be flagged/colored as red or something I think. Link to comment Share on other sites More sharing options...
deutschesanfange Posted December 17, 2015 Share Posted December 17, 2015 Unfortunately all mail is deleted after 30 days. Therefore if you leave it in your inbox they will be deleted after the time limit. So it's not a bug or anything, or really Bioware's fault. It sucks but, at least you know now. Link to comment Share on other sites More sharing options...
nighthound Posted December 17, 2015 Share Posted December 17, 2015 (edited) Happened to me too. Made a ticket three weeks ago; still no response. Edited December 17, 2015 by nighthound Link to comment Share on other sites More sharing options...
Koichi Posted December 19, 2015 Author Share Posted December 19, 2015 (edited) Unfortunately all mail is deleted after 30 days. Therefore if you leave it in your inbox they will be deleted after the time limit. So it's not a bug or anything, or really Bioware's fault. It sucks but, at least you know now. Nope. Not true. I checked on one of my other characters and it had the items that were moved from my companions to the inbox. It was 53 Days old--more or less. I also know that in the past, I've left stuff in my inbox that was over 90 days old without them going missing. This is a first that it's ever happened. Edited December 19, 2015 by Koichi Link to comment Share on other sites More sharing options...
Koichi Posted December 19, 2015 Author Share Posted December 19, 2015 Want to also point out that this issue can be a bigger problem for old players returning after months of not playing. It was on BioWare that our stuff on our companions got removed and placed in our inbox. You tell me, you think returning players are going to be happy to find that, collectively, more than a third of the items on their companions have just magically disappeared without a trace? Not knowing that the items and gear that grinded for their companions have been forcefully removed and expired/vanished after so many days (if that's what really happened)? Especially companion customizations that you could only get via the Cartel Market or special events which required grinding to obtain? They pull another stunt like this and I lose gear, based on a bug that was released with an expansion, I'm cancelling my subscription. I played since early Beta and been a subscriber ever since. They screw up and-- as much as I love SWTOR-- I'm not going to fund a company that can't be held accountable for missing gear that is now missing, because they placed my gear in a piece of mail that vanishes after so many days (IF that is the case). I know that they have mailed rewards that last forever in my inbox, so I KNOW they can fix this issue so it doesn't happen again. Link to comment Share on other sites More sharing options...
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