Nimaani Posted November 12, 2015 Share Posted November 12, 2015 I recently renewed my subscription to SWTOR. I was subbed for a couple of days and then I was moved back to preferred status. I still have 25 days of sub-time left according to the site. I was going to submit a ticket in game, but you can't unless you're subbed. I was going to Undo my recurring subscription by following the prompts that customer service gives you: Subscription Cancellation If you wish to cancel your subscription to Star Wars™: The Old Republic™, please log in to your account on http://www.swtor.com. Click on My Account and then click on Subscriptions in the Account Management sidebar to the right of the screen. Scroll down to the bottom of the page and click on “Cancel your subscription.” Follow the prompts to complete your subscription cancellation. The button used to to be there. It was small and pretty much hidden at the bottom of the page, but that button has vanished altogether so I can't do that either. Thoughts? Link to comment Share on other sites More sharing options...
Sinath Posted November 12, 2015 Share Posted November 12, 2015 Yeah, the exact same stupid friggin' thing happened to me. I am pretty damn pissed off. Link to comment Share on other sites More sharing options...
Nimaani Posted November 12, 2015 Author Share Posted November 12, 2015 Well I know things happen and it's not anyone in particular's fault. It would just be nice to be able to *easily* contact somebody when it does happen so that it can get resolved. I rarely have issues, but when I do have one I never know where to go or how to contact anybody. lol Link to comment Share on other sites More sharing options...
Zwrath Posted November 12, 2015 Share Posted November 12, 2015 Having the same issue : ( Link to comment Share on other sites More sharing options...
OwenBrooks Posted November 12, 2015 Share Posted November 12, 2015 See here Link to comment Share on other sites More sharing options...
Nimaani Posted December 9, 2015 Author Share Posted December 9, 2015 I recently renewed my subscription to SWTOR. I was subbed for a couple of days and then I was moved back to preferred status. I still have 25 days of sub-time left according to the site. I was going to submit a ticket in game, but you can't unless you're subbed. I was going to Undo my recurring subscription by following the prompts that customer service gives you: Subscription Cancellation If you wish to cancel your subscription to Star Wars™: The Old Republic™, please log in to your account on http://www.swtor.com. Click on My Account and then click on Subscriptions in the Account Management sidebar to the right of the screen. Scroll down to the bottom of the page and click on “Cancel your subscription.” Follow the prompts to complete your subscription cancellation. The button used to to be there. It was small and pretty much hidden at the bottom of the page, but that button has vanished altogether so I can't do that either. Thoughts? I never did get around to calling and I probably won't. 28 days of Subscription went to waste as I remained Preferred Status. I had hoped that when the recurring subscription renewed this month that the status would correct itself. I was wrong. I remain on Preferred Status for the second month in a row. I still cannot submit an In-Game ticket, which I find to be absolute crap. I, instead, submitted a ticket on another account informing Customer Service of the aforementioned issue. They won't do anything about it because it's a ticket submitted on a different account and said something about protecting account information (not that I required them to give out information - I gave them the Username of the account that needs to be corrected.) Went to see if I could cancel my subscription once more, but since I'm not "subscribed" the "Cancel My Subscription" button remains missing. Instead, I removed my payment methods and will no longer be bothered by this mess. Link to comment Share on other sites More sharing options...
OwenBrooks Posted December 9, 2015 Share Posted December 9, 2015 (edited) The link I posted a month ago showed how to cancel the sub , there is no cancel button it is a hyperlink that goes to the below url. most accounts auto correct by following the directions in the link I gave, worst case it explains how to use skype to ring them for free. https://account.swtor.com/user/subscription/cancel Then reselect the subscription again. Edited December 9, 2015 by OwenBrooks Link to comment Share on other sites More sharing options...
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