Jennalele Posted November 2, 2015 Share Posted November 2, 2015 Is there ever going to be a fix to this? Come on, it's been several days. Link to comment Share on other sites More sharing options...
ArtemisEntrerie Posted November 2, 2015 Share Posted November 2, 2015 Ring them again. Some support people are flat out denying they can help, others are straight away helping. We tested the "remove them from guild" option and it worked. The way we did it was that one of my officers was on the long loading screen. In guild it didn't show that he was online. I removed him from guild and it changed to a different loading screen for him and he landed on fleet. We've done this with a few people now, quite easy to co-ordinate with a teamspeak server One thing to keep in mind is that they will lose any conquest points they earned towards their guild weekly. The still have their personal points and the points don't get taken away from the guild. Unfortunately that option of a fix isn't going to help with Guild leaders and similar folks that removing them means huge guild problems. Link to comment Share on other sites More sharing options...
UlaVii Posted November 2, 2015 Author Share Posted November 2, 2015 Ya I know but it's a fix to help your guild members play the game while waiting for a further lack of response from bioware. I spent an hour or so last night kicking and inviting guild members back. The real kicker is that you get locked again if you forget and make the mistake of returning to the guild ship. For guild leaders and people that don't want to be kicked then ringing them up is the only way to go. It's a crap situation to be in, I kept all my characters on the guild ship/stronghold to pop them back when they vanish due to the other bug and now it's not safe to have them there. Great way to reduce one of the most expensive and time consuming things in the game to nothing more than a nuisance and an embarrassment. Link to comment Share on other sites More sharing options...
UlaVii Posted November 4, 2015 Author Share Posted November 4, 2015 Can access guild ships again after today's patch. I took a character there and logged out then back in again. Not sure if this vague line in today's patch notes relates to this or if it was just solved because of a server reset. Multiple server side performance and logging-related changes. We noticed other people in guild had a similar problem even though they were not on the guild ship. 2 were on Makeb and 1 was on Dromund Kaas in their own stronghold. Removing them from guild also fixed it for them. Link to comment Share on other sites More sharing options...
Glacier Posted November 7, 2015 Share Posted November 7, 2015 Having the exact same issue. With multiple characters that were in the GSH when I logged. Guess I'll have to call tech support. Link to comment Share on other sites More sharing options...
UlaVii Posted November 11, 2015 Author Share Posted November 11, 2015 This is still an ongoing issue and so far we've had absolutely no reply. It is affecting a large number of players and in-game customer support have been absolutely terrible in helping. I had to ring up CS to get my character moved off the guild ship. It seems like a very mixed result via the phone. Some agents say they can not help as it is a bug with the game that only the devs can solve whilst others say they have heard about the problem lots and are willing to help straight away. I got an answer to my 2 in-game tickets today saying they would help me out, almost 2 weeks after asking for help. I'm glad I went the phone call route but I shouldn't of had to. We've had to remove lots of people from the guild and re-invite them which totally undermines their trust in being able to use the guild ship and stronghold which sucks as we use these as social gathering points. I think this list of threads both here and in the EA answers forum shows the level of the problem. This is affecting people in multiple guilds on multiple servers. These are just the threads I found with a few minutes of looking. http://www.swtor.com/community/showthread.php?t=852350 http://www.swtor.com/community/showthread.php?t=852042 http://www.swtor.com/community/showthread.php?t=852422 http://www.swtor.com/community/showthread.php?t=851555 http://www.swtor.com/community/showthread.php?t=852116 http://www.swtor.com/community/showthread.php?t=764859 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Can-t-access-guild-ship/m-p/4936088#U4936088 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/SWTOR-Help-me-Character-in-location-which-causes-infinite/m-p/4934886#U4934886 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Can-t-travel-to-stronghold-or-access-certain-characters/m-p/4936086 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Character-Log-in-Problem/m-p/4915465 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Cant-log-in-to-some-of-my-chars/m-p/4919591 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Stuck-at-Loading-Screen/m-p/4917023 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guild-Flagship-unable-to-travel/m-p/4912647 http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Can-t-log-into-my-imperial-characters/m-p/4913034 I wonder if this is related to the vanishing guildship/stronghold problem that is still not resolved. Please give us a reply and let us know what is going on. Link to comment Share on other sites More sharing options...
Renee_Blaston Posted November 30, 2015 Share Posted November 30, 2015 Bump- My entire guild was affected by this issue. No one can access the guild ship. Even after trying the 'solutions' that were provided on the EA answers website it still doesn't work. Link to comment Share on other sites More sharing options...
Aderes Posted November 30, 2015 Share Posted November 30, 2015 Also happened for my Nar Shaddaa Stronghold... I can't get to it, cannot invite people to it and cannot log into characters I had logged out in it. If I invite people to it and they accept, they get kicked out of the game. I have tried deleting the cache, but that didn't do anything. This is server-side. Link to comment Share on other sites More sharing options...
mdseta Posted November 30, 2015 Share Posted November 30, 2015 (edited) Just an update on our situation, that may help some of you: - Calling customer support and having them move ONE of your toon off the guild ship to the fleet seems to work to unstuck this toon. One representative said he could only move one toon, and 2 other representatives moved several while on the phone with us, but it only worked for some of them. So, pick which toon you want moved first, ask them to move this one specifically, and then ask or call back for the other toons if you want / need. - /gkick worked on the toons that were stuck on the guild ship. After being gkicked, those toons were logging back on the fleet. - /gkick obviously did not work on our gm, but customer service moved that one when specifically asked to do so, and he could gkick his alts. However, his newly unguilded alts logged back on the guild ship instead of the fleet, and our guild ship now appears to be fixed for everyone, even if we are now all abandoning ship... Conclusion: Those may or may not be a coincidence, but for us: - the bug appeared to be linked to one specific toon that was on the guild ship, and after moving him off the ship via phone support, the bug seems to be fixed. - this toon was moved via customer support and not via /gkick. - this toon had been logged in the day the ship broke. - this toon was the gm himself. I hope this helps at least a few of you, and maybe even helps Bioware, who knows... Are they reading the forums? As a reminder, be REALLY nice with customer support on the phone. However upset you may be, remember that you have a better chance of having a pleasant conversation with results if you are the nice caller of the hour than if you are one of those hundred really frustrated people calling that day. Edited November 30, 2015 by mdseta Link to comment Share on other sites More sharing options...
JediUmbra Posted January 18, 2016 Share Posted January 18, 2016 This bug seems to be recurring. Bumping this thread as the advice in it is useful to people being affected. Link to comment Share on other sites More sharing options...
Akarius_Domusn Posted January 18, 2016 Share Posted January 18, 2016 IS there an official solution to this? Last night our guild get this bug and we'll have to gkick almost 400 members, not to say not use our Ship that's a major check point. Any words on this or other people having this issue recently? Link to comment Share on other sites More sharing options...
Recommended Posts