Vu_ko Posted July 29, 2015 Share Posted July 29, 2015 Hey, ive been playing SWTOR for over 2 years now and would to say, that the only reason im leaving is because of the horrible customer service. You have a better chance at winning the lottery 10 times in 1 year than getting anything useful out of them. And i know that im not the only who has had this terrible experience with them. Thanks for reading, its just a heads up for future subscribers. Link to comment Share on other sites More sharing options...
Kirameki Posted July 29, 2015 Share Posted July 29, 2015 And I'm one of those subscribers that had wonderful customer service here. They once even bothered to log in the game to have a direct chat with me to restore some deleted items. I'm here since beta and subbed since the launch and can say I never had a terrible experience with them. Ok once I did not got a reply but maybe it was because I left my manners at the door and went on total rampage. They replied after I calmed down. Link to comment Share on other sites More sharing options...
dlcman Posted July 29, 2015 Share Posted July 29, 2015 And I'm one of those subscribers that had wonderful customer service here. They once even bothered to log in the game to have a direct chat with me to restore some deleted items. I'm here since beta and subbed since the launch and can say I never had a terrible experience with them. Ok once I did not got a reply but maybe it was because I left my manners at the door and went on total rampage. They replied after I calmed down. Agree with this here. All of my experiences with CS has been great both in game and on the phone. Not sure what made OP butthurt but I'm sure everyone's mileage may vary on this subject. Link to comment Share on other sites More sharing options...
NUTMANIAC Posted July 29, 2015 Share Posted July 29, 2015 Hey, ive been playing SWTOR for over 2 years now and would to say, that the only reason im leaving is because of the horrible customer service. You have a better chance at winning the lottery 10 times in 1 year than getting anything useful out of them. And i know that im not the only who has had this terrible experience with them. Thanks for reading, its just a heads up for future subscribers. Well they never really reply in the CS forums Link to comment Share on other sites More sharing options...
Icestar Posted July 29, 2015 Share Posted July 29, 2015 (edited) I have only positive experiences with the customer service since the launch of this game so I have to say that I am happy with the help they provide. Edited July 29, 2015 by Icestar Link to comment Share on other sites More sharing options...
ScarletBlaze Posted July 29, 2015 Share Posted July 29, 2015 And I'm one of those subscribers that had wonderful customer service here. They once even bothered to log in the game to have a direct chat with me to restore some deleted items. I'm here since beta and subbed since the launch and can say I never had a terrible experience with them. Ok once I did not got a reply but maybe it was because I left my manners at the door and went on total rampage. They replied after I calmed down. This. I remember the time they reset HK mission and my boyfriend and I had done the first part of the mission, the one where you had to go to the ship one day and the next day they reset it. I filed a ticket and asked politely if they could reset it to where we were. They reset it but made it to where we only needed one mission to complete it. Link to comment Share on other sites More sharing options...
Mightytology Posted July 30, 2015 Share Posted July 30, 2015 And I'm one of those subscribers that had wonderful customer service here. They once even bothered to log in the game to have a direct chat with me to restore some deleted items. I'm here since beta and subbed since the launch and can say I never had a terrible experience with them. Ok once I did not got a reply but maybe it was because I left my manners at the door and went on total rampage. They replied after I calmed down. Same here for the most part Link to comment Share on other sites More sharing options...
Nefla Posted July 30, 2015 Share Posted July 30, 2015 (edited) I'm one of those customers who doesn't expect or seek out "customer service." When I go into a grocery store, I find everything myself, if I have a question about something I look it up in 2 seconds online with my phone, etc...When workers come up to me and want to help or be chatty I get annoyed (not that I express it to them) so this kind of complaint has zero impact on my enjoyment of a game. It's a very foreign concept in my mind. PS: don't you still have to be a sub to use the forums? What "future subs" would this be warning away? Edited July 30, 2015 by Nefla Link to comment Share on other sites More sharing options...
SteveTheCynic Posted July 30, 2015 Share Posted July 30, 2015 I'm one of those customers who doesn't expect or seek out "customer service." When I go into a grocery store, I find everything myself, if I have a question about something I look it up in 2 seconds online with my phone, etc...When workers come up to me and want to help or be chatty I get annoyed (not that I express it to them) so this kind of complaint has zero impact on my enjoyment of a game. It's a very foreign concept in my mind. PS: don't you still have to be a sub to use the forums? What "future subs" would this be warning away? Non-subs can read the forums. Link to comment Share on other sites More sharing options...
Monumenta Posted July 30, 2015 Share Posted July 30, 2015 every time i forget and log off in a stronghold and my character gets stuck logging in they have been very nice and helpful. Something could be said of why this bug doesnt just get fixed but thats a different issue. Link to comment Share on other sites More sharing options...
Nefla Posted July 30, 2015 Share Posted July 30, 2015 Non-subs can read the forums. Interesting, though I can't see many people hanging out on a forum they can't participate on but maybe that's just me. Anyway I'm pretty sure the OP's intent wasn't actually to be helpful to new subs. Link to comment Share on other sites More sharing options...
Recommended Posts