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Unhappy Service by Swtor customer service personnel


Darkmanslord

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Darkrebellord,

 

Has just cancel his subscription because he got ban for supposedly altering the ingame mechanics just got his email but the funny thing is he notified Swtor using ingame ticket support of issues with 2.9 including his character acting strangely Last weekend..

 

He tried to update his game yesterday 21/08/2014 with no success after 10 hours and when into his email to get the his one off password to log into the website to find out what was going on with servers and that's when he discovered he was suspend for a week.

 

I know Darkrebellord he never uses any cheating or software to cheat in any of his games. I am also thinking of cancelling my subscription now.

 

He tried five times to send a email to them but it would not leave the sent email folder so he contacted them by Mobile phone and was told to sent a email even after he told them he did.

 

below is the email contents Darkrebellord received. his very pissed off with Swtor and was extremely unhappy with the service he received.

 

We are contacting you to notify you that we have found your Star Wars: The Old Republic account, Darkrebellord , to be in violation of our Terms of Service.

 

We have identified that your character was moving in a manner and/or speed that is outside of our normal in-game parameters, and upon further investigation we have detected a pattern of play that provides an unfair advantage over other players outside of the intended in-game mechanics.

 

Due to the severity of the violation, we are suspending your account for 1 week (168 hours) effective immediately.

 

Our penalty system is cumulative. This means that if you continue to violate our Terms of Service in this way, the next penalty applied may ultimately result in permanent account closure.

 

It is our goal to make the Star Wars: The Old Republic experience as safe, secure and enjoyable as possible for all of our players. As such, we take any violations of our Terms of Service very seriously. Please ensure that you are familiar with our Terms of Service as repeated violations may result in your account being permanently closed. Our Terms of Service can be found here:

 

http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

 

Thank you for your understanding in this matter.

 

If you feel you have received this suspension in error, please contact us at swtoraccountdisputes@bioware.com.

 

Yours sincerely,

 

Alex

Star Wars : The Old Republic Terms of Service

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