KShafe Posted November 6, 2012 Share Posted November 6, 2012 Ok, i finally got to a customer service rep that seemed to know what they were doing and were actually wanting to find the real problem. ( Thank you Liam!!! ) He had me run Tracer Routes and Pathpings to the Harbinger server.. Here's what you all should run and post here if you are on the Harbinger.. if you are on another server, call in and don't give up til they give you the correct info for your given server... tracert he2002n01.swotr.com > C:\he-tracert.txt pathping he2002n01.swtor.com > C:\he-pathping.txt and the results... Tracing route to he2002n01.swtor.com [159.153.69.7] over a maximum of 30 hops: 0 KevinShafer-PC.hsd1.mn.comcast.net. [10.0.1.25] 1 10.0.1.1 2 73.205.24.1 3 te-4-2-ur01.hamlake.mn.minn.comcast.net [68.85.165.241] 4 te-8-3-ur02.hamlake.mn.minn.comcast.net [68.87.174.66] 5 te-0-2-0-10-ar01.roseville.mn.minn.comcast.net [69.139.176.70] 6 pos-0-12-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.217] 7 pos-1-1-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.86.38] 8 64.86.79.9 9 64.86.79.2 10 206.82.141.134 11 0.ge-7-1-0.XT1.SCL2.ALTER.NET [152.63.48.253] 12 TenGigE0-4-0-2.GW5.SCL2.ALTER.NET [152.63.50.185] 13 vantagedatacenters-gw.customer.alter.net [152.179.99.218] 14 * 159.153.68.42 15 159.153.69.7 Computing statistics for 375 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 KevinShafer-PC.hsd1.mn.comcast.net. [10.0.1.25] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.1.1 0/ 100 = 0% | 2 8ms 0/ 100 = 0% 0/ 100 = 0% 73.205.24.1 0/ 100 = 0% | 3 9ms 0/ 100 = 0% 0/ 100 = 0% te-4-2-ur01.hamlake.mn.minn.comcast.net [68.85.165.241] 0/ 100 = 0% | 4 9ms 0/ 100 = 0% 0/ 100 = 0% te-8-3-ur02.hamlake.mn.minn.comcast.net [68.87.174.66] 0/ 100 = 0% | 5 15ms 0/ 100 = 0% 0/ 100 = 0% te-0-2-0-10-ar01.roseville.mn.minn.comcast.net [69.139.176.70] 0/ 100 = 0% | 6 20ms 0/ 100 = 0% 0/ 100 = 0% pos-0-12-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.217] 0/ 100 = 0% | 7 19ms 0/ 100 = 0% 0/ 100 = 0% pos-1-1-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.86.38] 0/ 100 = 0% | 8 19ms 0/ 100 = 0% 0/ 100 = 0% 64.86.79.9 1/ 100 = 1% | 9 37ms 3/ 100 = 3% 2/ 100 = 2% 64.86.79.2 0/ 100 = 0% | 10 --- 100/ 100 =100% 99/ 100 = 99% 206.82.141.134 0/ 100 = 0% | 11 107ms 4/ 100 = 4% 3/ 100 = 3% 0.ge-7-1-0.XT1.SCL2.ALTER.NET [152.63.48.253] 0/ 100 = 0% | 12 107ms 6/ 100 = 6% 5/ 100 = 5% TenGigE0-4-0-2.GW5.SCL2.ALTER.NET [152.63.50.185] 0/ 100 = 0% | 13 107ms 6/ 100 = 6% 5/ 100 = 5% vantagedatacenters-gw.customer.alter.net [152.179.99.218] 0/ 100 = 0% | 14 105ms 1/ 100 = 1% 0/ 100 = 0% 159.153.68.42 2/ 100 = 2% | 15 105ms 3/ 100 = 3% 0/ 100 = 0% 159.153.69.7 Trace complete. Tracing route to he2002n01.swtor.com [159.153.69.7] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 10.0.1.1 2 7 ms 7 ms 7 ms 73.205.24.1 3 7 ms 7 ms 6 ms te-4-2-ur01.hamlake.mn.minn.comcast.net [68.85.165.241] 4 8 ms 6 ms 8 ms te-8-3-ur02.hamlake.mn.minn.comcast.net [68.87.174.66] 5 23 ms 17 ms 15 ms te-0-2-0-10-ar01.roseville.mn.minn.comcast.net [69.139.176.70] 6 20 ms 18 ms 19 ms pos-0-12-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.217] 7 18 ms 19 ms 17 ms pos-1-1-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.86.38] 8 30 ms 30 ms 29 ms 64.86.79.9 9 30 ms 30 ms 36 ms 64.86.79.2 10 46 ms 43 ms 44 ms 206.82.141.134 11 101 ms 132 ms 103 ms 0.ge-7-1-0.XT1.SCL2.ALTER.NET [152.63.48.253] 12 103 ms 103 ms 104 ms TenGigE0-4-0-2.GW5.SCL2.ALTER.NET [152.63.50.185] 13 * 107 ms 107 ms vantagedatacenters-gw.customer.alter.net [152.179.99.218] 14 107 ms * * 159.153.68.42 15 106 ms 108 ms 104 ms 159.153.69.7 Trace complete. The problem VERY CLEARLY lies at their end.. not with the ISP.. Not with my computer.. Liam ( the rep ) told me they will be looking for more people having the same issue so they can properly diagnose and cure this problem... please run and post your logs here! Thanks Liam for your help!!! great customer service rep! Link to comment Share on other sites More sharing options...
KShafe Posted November 6, 2012 Author Share Posted November 6, 2012 link to cust svc post... http://www.swtor.com/community/showthread.php?t=551820 please run tracer and pathping and post... Link to comment Share on other sites More sharing options...
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