Ellif
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Posts posted by Ellif
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Also : NOTHING is only negative or positive, posting only negative things is just unfair and not right (like a lot on these forums do).
True, but posting only positive or discouraging people from posting what parts of the game/service/product they feel need improved is not good for the game or the consumer.
Rather than discouraging people from complaining, calling them names or saying "others have it worse so don't complain" it's far better for us all if people are instead encouraged to post their complaints constructively. Encourage people to discuss the good and bad so that Bioware/EA can get an idea of what people enjoy and don't. What they'd like to see etc.
Yes I find the game fun, yes I've encountered very few bugs personally and while parts of the game do frustrate and have room for improvement the games still worth (imo) the money I choose to pay to play it. That doesn't mean I can't expect improvements and it doesn't mean I shouldn't criticise or complain when my expectations aren't met. 2 recent examples are the cartel coin issues (players not getting complimentary ones or ones they've purchased) and the companion gear bug that makes them very frustrating to use.
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It says they give the 30 days after the next billing cycle.i would assume you get them then.. i got mine on the 25th.. and i had 23 days left before i had to pay again..so i dunno
No. They said you would get the gametime by 11.59pm cdt on the 25th & it would then be added onto your current gametime.
There's always a catch. The 30 days isn't actually free- you get 60 days when you are charged your next billing cycle. They wanted to make sure they got at least 1 more month subs out of everyone.If it sounds too good to be true it usually is.
No. If your next payment was due before they added the current gametime you would have been automatically charged for your next months gametime as you agreed and then when it was credited the free gametime is added to the end of that.
If your next payment date was due after the gametime was added then you wouldn't have got the 30 days without being charged another month.
No scam, no having to buy more gametime to get your 30 days just timing that could have been better on handing out the free gametime.
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Well I just got billed on the 25th.. so ***
lvl 50 , founder char
Did they add the 30 days onto the subscription you just paid for?
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On the varions account pages related to subscriptions, you're using many different ambiguous date formats:
The subscription page at https://account.swtor.com/user/subscription seems to use "MM.DD.YYYY" for the next billing date, and "MM/YYYY" for the credit card expiration.
The payment history page uses "DD <shortened month> YYYY" for the next billing date, and "YYYY/MM/DD" for the payment history table.
Only one of those formats is not ambiguous.
Either consequently make it "MM/DD/YYYY", which at least some people can make sense of given that while Bioware is Canadian, most people will associate it with a US date, or–and that's the proper way–use the unambiguous ISO 8601 notation (YYYY-MM-DD) which is standardised all over the world. You're dealing with payment data there, so being unambiguous trumps localisation.
I haven't really seen the "iso 8601" format used much, and didn't know it was a stndardised format. If so it's one that isn't used much. Personally I'd prefer it if they stick to the unambiguous DD <shortened month> YYYY format. It can't be misunderstood (well easily...).
The credit card expiration date doesn't seem ambigious however. That's how the dates are written on the cards and it's fairly clear what it stands for so I don't think it needs changing. Best keep it the format on the cards/payment system to avoid confusion.
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The email did not say "check the forum to see if the date changes." As far as being valid with my bank, that's just a matter of the bank being cool with reversing the charge.
On what grounds? The email originally stated you'd get the gametime credited by 11.59pm on the 24th (a deadline that hasn't been reached yet). Even without the change you wouldn't have received the gametime yet and still been billed as it wounds like your next month was due earlier today
No, it is evil to treat customers who have held up their end, by sticking with the game and paying them, like this. EA is more interested in their financial report than they are the people who are actually responsible for the report - namely the players. This is not just an evil business model, it is a failure of a business model.
Like what? What are they doing that's so evil? They're giving us 30 days gametime. Sure the investor report is soon, but so was patch 1.2 where they chose to remove something that was being planned to give max level players more pvp.
So really you're just assuming that it's down to the investor report and making wild exaggerations and frankly laughable claims that they're evil because your irritated that you got billed today when you didn't expect to.
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They did not send an email that changed it, so my original email that says April 24 is valid according to my bank.
Well your banks opinion is all well and good but they still changed the valid date including updated information on the forums and the webstite.
Additionally, it is silly to think that it is anything other than trying to pad their sub numbers for their upcoming report. Pretty sad way to handle what was a really nice gesture. God, could EA get any more evil?You believe giving people 30 days gametime is evil because it's around the time of the investor report?
Well far be it for us to suggest you go against your conscience. I suggest you stand up for your morals and refuse to log in during your free 30 days as your protest against their evil ways.
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Edit: Anyone who thinks it's cool to charge a person on the same day the email says they will receive 30 free days is demented.
Well they changed it to the 25th so you're not being charged the same day they're crediting the 30 days. Although if they bill the people the same day the 30days is due to be credited then I'd agree they could have handled it bettter.
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would like to know this anser as well did't get it myself nor the tauntan pet that was supose to be in the mail by today
Originally it was by 11.59pm CDT today ( a deadline that hasn't been reached yet so it was likely you would have been charged anyway) but now it's 11.59pm CDT tomorrow
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Missed the delay to 25th, for a long time when they introduced the 30 free days the deadline was the 24th, just before the maintenance.
Not quite. It was originally the 24th by 11.59pm CDT
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because if you are planing to upgrade your phone or have an issue with your current one you are screwed.
the app works great, but being a one shot deal i wish i was told knowing i was gonna get a new phone. It was very crappy on Biowares end to tell people you can only ever have one or pay them money to get a new one.
But the app still works and provides the security it's meant to. Yes if you upgrade, replace or have to reset your phone to factory default you can't put on a new app. But that's not a reason to advise people not to get the app in the first place.
It's a reason to advise people that there's currently a problem that's being investigated and if they're planning on upgrading soon they should consider this when choosing which app to get.
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Yeah it's annoying that if you want to switch phones you can't remove your current mobile app and put a new one on once you've switched.
That said I don't see why just because you can't get a new mobile app if you remove the first one is a good reason not to get the app in the first place.
The app itself works fine, it protects your account and in the event of a problem with the app can be sorted by calling customer service.
Why does the current problem of not being able to switch to a new mobile app justify not getting it in the first place?
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IF you played WoW they were blues
If you played SWG they were reds
If you play SWTOR they are invisible.
http://www.swtor.com/community/devtracker.php
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really....that's what you have, you have not helped yourself
NO, I don't expect them to have thousands of posts, but so many bug/issues threads and they are not involved??? at certain point, they should take a few minutes to check out the thread and ask something
you know communicate....
They are involved. They're involved in fixing those bugs and issues. Generally if they need information to help troubleshoot an issue they alert the community team who can then request the info, monitor the thread and then pass what's been collected onto the appropriate dev team.
Sure I can understand why having the devs chat away on the forums might be nice, but all the time they're chatting away on the forums they're not getting involved in fixing the issue by working on fixing the issue.
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Look guys, let's cut the bulls... Tell us what have been done so far for the improvement of the game. Someone write some answers, please, direct simple answers.
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But the FACT is that this company does nothing to make its customer happy so far. The major bugs haven't been fixed yet, they haven't fixed a single major bug, which keeps tearing this game apart.
Bugs have been fixed, although the difference in minor and major is subjective. I learned from the dev communication up to and after the launch of STO to never take what devs stated in forum posts at face value. Deeds not words fits I suppose.
While there are still a number of issues in the game that need attention personally I'm confident going by how they've responded to issues (as in patch wise not just posting in threads) that they are determined to address the communities concerns in a manner that counts. Not just with statements on the forums.
the dev tacker is not the devs talkingits the CS guys re-posting your issues and saying inane things like "we are aware" and "we are looking into it"
it is not the coder, the animator etc... posting asking for something specific or additional info and telling you to try this or that for him/her and respond back,
http://www.swtor.com/community/member.php?u=602498
http://www.swtor.com/community/member.php?u=812600
2 examples. You can find their posts in the dev tracker. Sure it's not a huge amount but they're most likely busy actually doing their job. Yes I can understand wanting to see more posts from them on the forums but it's likely a much better use of time for them to keep working and generally have the community team handle the community side including posting requests for information or updates from the team.
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Dont wreck our weekends by us losing a day of actual play due to your lack of attention on peoples playing patterns Bioware.
I haven't seen anything about a patch this weekend, have I completely overlooked the announcent due to lack of caffeiene? Could you link please?
If they're patching at the weekend (or any busier time) rather than their scheduled maintenance time it's not because of lack of attention to playing patterns. It's because what ever they need to do has been judged important and urgent enough to justify the disuruption during busier times.
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Many of you will cry about what I am about to say but yet again Blizzard do this very well. They even have special people assigned to each class that you can chat about your class concerns, it's really good, you always feel that they care.
Yet there are still frequent complaints on the forums that Blizzard aren't listening, never respond or don't care. Threads posted on Customer Support demanding the devs read post x,y,z on the class forums. Or that they show they're reading the threads.
That and Blizzard learned how having someone assigned to the class forums (Tseric anyone?) can backfire as players take out their hurt feelings over nerfs/lack of buffs by blaming "their" representative.
That said I agree that more communication from Bioware would be nice, although personally I don't feel it's as bad as you seem to feel it is. The Dev tracker isn't exactly devoid of any posts and many of them are responses to player concerns. I'm not sure what makes that the "easy way out".
As for "the customer is always right". Please, you run a business and feel that's a valid customer support approach? It was a marketing slogan nothing more and your own experience that you mentioned shows how wrong it is.
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Thats the way they work....
When you click the ability the first, fourth, or twentieth time you still have to select where it is going.
Say you wanted to use force storm on a different pack of people. Wouldnt make sense if it continued to fire off on your original target area.
For the 2nd point yes.
But that doesn't explain why the 1st one happens. I've noticed it on Force Quake as well.
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5 minutes? Source?
15-30 seconds is standard for this sort of device.
Just tried this, went to log into the launcher. Put in my authenticator code (android app) and then wandered off without pressing login. Came back just over 5 minutes later and hit login.
It accepted the code. Not sure what the actual timeout is for these but it seems set way to long.
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Changing your password via origin doesn't remove the requirement for the security key when you log into 'my account' or the game. Despite your origin account being hacked, your character was completely safe. This is why it's a good thing to have.
But still a nuisance. If our swtor accounts are linked to an Origin/EA account why doesn't logging into those also require the authenticator.
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Go to your keybinds Shadyair, it's there.
Alt+T's the default if I remember correctly. But hopefully we'll see it as an option to always display at some point.
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I just happens to BE a jobless student.
ANyway my point is that if they offer that free android app then they should also have made a suitable PC version, instead of limiting it to smartphones.
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And looking at their own offer right now on this webstite it says €13. A full month's subsription just for some customisations basically. And an annoyance for logging in.
A PC version would in most cases be run on the same machine the player was logging in from, giving a much lower level of security increase than the apps/fob. If the player has malware on their PC that can obtain their login details the authenticator program on the PC would also be susceptible.
You're not paying for customisations and an "annoyance" logging in. You're paying for an additional (and very effective) layer of protection on your account that will greatly reduce the chance of your account being stolen though malware on your PC, phishing scams or a friend/family member being able to guess your password because you use the same one a lot.
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yep, maybe il phone the bank and stop that payment going through...
i can the bloody top bar where u can open ure skills, inventory etc etc. but the loading screen animation just keeps going non stop.
I'd suggest contacting support for assistance, either by posting on the customer support forum or emailing them directly
Customer support forum:
http://www.swtor.com/community/forumdisplay.php?f=11
This sticky on the support forum has how to contact support and a list of the information they're likely to need to help troubleshoot.
READ FIRST: Customer Service Forum FAQ: Updated January 10th
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Prove me wrong if I am wrong
Prove yourself right if you are right?
Lets be honest you didn't even mention anything of the features that set SWG so far above other games, in your opinion, apart from player housing (something a number of other games did anyway).
Thing is, even if you list them it's still just a case of opinion.
Profanity filter.
in General Discussion
Posted
Do you have a link to your source for this? I've not heard of a court case about a ban for ingame profanity let alone Blizzard losing one.
That said the rules (here and other games) are quite clear on what is and isn't allowed. The profanity filter argument you claimed was used as defense can be countered by: The rules clearly say no swearing, he agreed to these rules.
Most mmo's with comparable rules to TOR (and WoW) don't tend to ban for profanity straight off the bat preferring warnings or limited suspensions first giving the player ample time to realise what they're doing and take more care.