Doctorfun
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Posts posted by Doctorfun
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Is it just me feeling uncomfortable about the way Bioware seems to be "fixing" bugs?
Why are there so many bug fix claims on patch notes that nobody seems to actually notice in game?
And, more important, are this just signs of incompetence, or just plain deliberate lies?
To have bugs at the start of a new MMO is acceptable by industry standards (even if they shouldn't be by customer standards but that's a different debate), but to post patch notes claiming fixes that can't be verified by players in game is not the way to go.
Having bugs is annoying, logging in after a patch with a smile because that bug that's been pissing you is finally gone, only to find it's still there is a big blow to morale. From there to moving on to the next MMO, it's a much shorter road.
Bioware should really get their act together. One thing is to have flaws, another is to make your customers angry by lying to them (willingly or not)
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The issue will be reborn next week when a new maintenance comes.
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The red text really enhances your rudeness, but it doesn't cover up for the fact that you added absolutely nothing to the debate.
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Well at least they noticed the size of the thread since they had to recreate it.
Maybe that means they'll actually read it and realize how many pissed customers they have in Europe right now!
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Globally is all they have to care about right now. The fact that you don't understand this concept makes it obvious that any amount of logic is going to go right over your head.
Somebody is going to get screwed by any time they choose. The best they can do is pick a time when the least people are typically online. And yes, that means globally, at least until they have the resources to split maintenance between the two server types.
They can be pissed all they want, it doesn't change the fact that they are the minority, or that Bioware has done what's in the best interest of the largest portion of the playerbase, since they currently can't please everybody.
You, Sir are being deliberately dishonest in your arguments.
Fist of all, the two main groups, US and EU account for over 90% of the player base, so having a "global" strategy that ignores where most of their customers are is STUPID.
Second, and this seems to be a major difference between people on this thread, you think that, as long as you are OK, everybody else should be screwed. I, on the contrary, think that the best service should be provided to any group of customers, as long as it is cost-effective. So I am positive that having separate maintenance periods for EU and US is cost effective, the groups being large enough to support it. Also, I'd support aussies having Asia-Pacific servers and their own maintenance times too, if there's enough players to make it possible.
So, you see... there's a fundamental difference between you an I: you are self centered and I care for others. That's the only real issue separating people here and also why we will never agree even to disagree.
All in all, you need to grow up.
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One thing we should all keep in mind: We're blaming Bioware when we probably should be blaming EA. After all, it is EA that has an abysmal record of poor customer service and incapacity to actually listen to its customers. It even led them to the fringe of bankruptcy once, making them change their ways. Seems they could be back to their old ways though.
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I guess it's sematics then because I view him saying "we are taking steps to address that" as saying yeah we know we messed up this week and we're looking into ways to address that mess up. But the remainder of the post is relevant because the majority of these threads are claiming the maintenance is during EU Prime Time. Well it isn't they have fewer players on during the current maintenance window.
Drintar, drop the fanboism please.
It is clear that the "lower population" Bioware are claiming is not lower EU population, but lower GLOBAL population. They do that in order to try and avoid doing separate time maintenance for EU, US and maybe Asia/Pacific.
You can argue if we should ask for separate maintenance or not, you can argue what hours would be best, but do not join Bioware in the "insult EU players intelligence by making up lame excuses" bandwagon.
Also... 8 hours maintenance period WEEKLY? Are you running your game on Amigas or something? You should call Trion and learn from them, really!
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Well they closed the other threads on this issue and directed people here, so at least we know they're aware of the uprising.
Let's hope that, even silent, they're taking our opinions into consideration.
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To sum it up:
This first big maintenance/patch was a bit of a mess. Not a huge one, but messy enough
The european customers were not amused by having their prime time falling under patching, especially since a lame excuse was used to justify it
Europeans already pay more for the game and the monthly fee, we don't need worse service on top of it.
Trion has shown how to do it, just learn from them
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This is not a huge problem, but definitely not needed.
I am forced to, yet again, point you towards Trion and Rift. I could also point you to the old LoTRO setup, with Turbine running the US servers and Codemasters the EU ones, but since those were separate ventures, it won't fit the current situation as well, so let's stick mainly to Trion.
Maintenance and updates are handled at different time slots, so EU servers are maintained during EU off-hours and so are US servers maintained and updated during US off-hours.
There is no actual need for the servers to be updated (and even less maintained) at the same time. Why would US players have a problem with EU players getting the patch 5 or 6 hours earlier? Or, if you want to do it the other way around, why would EU servers be bothered by the fact that their US counterparts got the patch 18 hours earlier?
I t doesn't matter and everybody is still happy as Trion (and LoTRO) showed time and time again. It can even save some problems to the group being patched later, in case some serious bug arises (and that has also happened in both of those games).
No, there isn't really a player-centered reason for this maintenance schedule, it is entirely for Bioware's convenience. It is their right, of course, but they shouldn't try to disguise it as care for the customers, which it isn't.
That said and even if Tuesdays are one of my off-days so I hope maintenance doesn't always happen on tuesdays during day time... it's no big deal, at least for now.
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Even if they did give you an answer, would you be able to understand/process all the technical jargon they would be throwing at you? My money is on no, and you would still be no closer as to the reasons why.
That sure is condescending! It is smart not to assume your own shortcomings as the shortcomings of others.
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how much patience should we give? I already have to sit in an hour long queue on my main..so I made an alot..another hour long queue..so another alt..45 min queue.
OK I don't like the queues anymore than anyone else... but maybe you should consider rolling your alt characters on a server that isn't overpopulated? Yes, there are servers that are horrible and I'm stuck in one because my guild,went there at EGA and we're not going to overreact and whine for transfers yet... but there are others that have green status all day long. It's only bad for those who started during EGA in servers that got overpopulated or for those wanting to join friends on those servers. But for rolling alts there's plenty of servers without any queues.
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I'm pretty sure several hundred thousand people reporting issues must all be wrong!
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You're lucky your buttons register some times. Mine just get ignored all the time. I can only use the 2 main buttons and the wheel. Seems like the game resorts to a minimal mouse driver and ignores the one I have chosen.
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I've waited so long for this day, it feels like Christmas. Thank you so much.
Of course it does, it IS Christmas *grin*
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They've addressed the issue. They've also said servers will STILL have queues. Why? Because people don't want to take their advice. Since day 1, they've said, roll onto a light server if your server has queues. Well, it's not EA/Bioware's fault that people want to stick on a full server.
Me, I just got dumped into a server with 300 queue this morning. After 10 minutes, dropped down a bit. Queues are going to be a part of ANY MMO. Deal with it. Either roll to a new server, or quit whining...
Seriously, the amount of entitlement in these threads is disgusting. You're NOT entitled to play the game where you want when you want, how you want, with whom you want. You're entitled to play the game, NOTHING MORE.
Tere are a TON of light servers out there right now. Pick one, move on with your day. Quit whining
Actually, you are completely wrong. It IS Bioware's obligation to take every possible effort to provide their customers with a smooth and pleasing experience.
Giving advice on where to roll is just a small part of it and is rather naive even to limit themselves to that. People will find thousands of reasons not to follow that advice, the main being fear of empty servers.
Since advice alone won't work, it is the company's obligation to take further measures to force population spread, or to provide us with quick effective tools to get around the problem. I have been playing since the 13 and have a 31 sorcerer I want to play. I was able to login after a 2h queue and played for a bit, then crashed... and am back at the long queue.
Not an acceptable situation and only Bioware can do anything about it. If they give us a quick transfer tool, I'm pretty sure my guild will transfer to an empty server. But right now, we're stuck.
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I couldn't read 278 pages of posts, so maybe what I have to say has been said already. If so, please cut me some slack, I'm on a 300+ queue after a client crash when I was forming a guild raid for a world boss so I AM annoyed and bored.
First thing: THIS COULD EASILY HAVE BEEN AVOIDED
Yes, that's controversial but true. Bioware, unlike other MMO companies, has the perfect tool at launch to prevent this queue forming.
Please follow me: we have servers with 1h or more queing time while others are on LIGHT.
Why is this? Mainly because people tend to flock to populated servers when they start, scared of tales they heard of barren and empty worlds where you can't find a group for anything.
How could this be limited? By preventing character creation on servers already over-populated (those that already had queues during EGA, although those were 5-10 min queues max, acceptable)
What is the problem with this approach? Friends who didn't get EGA access who want to join others who did and would not be able to.
That's where Bioware had a system that could have made it possible: the guild system that ties forum guilds to in-game ones. If you were a forum member of a guild, you'd be able to roll even on "closed" servers, that way being able to join your friends/guildies.
Is it a perfect solution? Certainly not, but it would mostly prevent this silly asymmetry, even if at the cost of a few slight injustices.
Not doing it is causing a lot of people to be pissed, trying to access their EGA characters and not being able to.
On top of this, they forgot to add a grave period for when you crash! It's bad enough to wait in a long queue to get in game, but if after getting in you crash and are put in the same long queue again, you get mad for sure! Give it 5-10 mins before you get back on queue after a disconnection please!
So my 2 suggestions are:
A - Use your great guild system to force population to spread among servers
B - Give us a grace period with direct server access for when you crash. Going back in queue is not acceptable.
Thank you and keep up the good work, Bioware.
News of bug demises have been wildly exaggerated
in General Discussion
Posted
I would have to take someone's word about bug fixes over my personal experience, that of my guild and the posts on the forums. It will only probably mean that he/she was not affected by the majority of bugs that have been claimed fixed without that being the case.
There's a rather unusual amount of bugs claimed to be fixed and not being found so by a very large number of people.
That, is a fact, the rest is speculation and fanboism. The fact remains.