Linked Steam and subbed, email was sent to support and I still haven't seen anything from them.

[Fear_the_deep]

I haven't played for a couple years and got the urge to come back. I figured I'd link through steam and play through there and I bought a sub through steam and it says I'm still inactive. Sent an email following the instructions on the forum and it's been over an hour with no response. How long does support take to respond?