Characters missing from the account

[dadach]

Here is the problem to the best details possible:

There were 2 accounts created in 2011, my bro and I played a bit, I went back to wow, and he continued swtor until he hit 43 or so. Since then I have loged in every once in a while, and connected the game to Steam in the meantime. He did not log in since 2012 or so. When we just tried to recover his acc, it was completely empty. On my acc, there are chars from back in the day, and in the friends list, I have my brothers char <NAME>_<NUMBER> ex. RICK_238513, inactive of course.

Is there any way to recover his char, as every server he joins, it says create new char and no old chars. I submitted a ticket so we will see what is happening. The account was tied to a correct email, and there is no character transfers in history, or anything like that.

If anyone would have an idea what could have happened, please share.

 

TY

Edited March 20, 2023 by dadach

[ceryxp]

Characters were not deleted during any of the server merges so are you certain that he logged into the correct account, as wrong server or account has often been the cause for missing characters.