LiquidDurzo Posted December 16, 2022 Share Posted December 16, 2022 I recently used a new credit card to pay for a subscription and then completely forgot that I used it. So I told the card company to not allow the transaction. Turned out to be a mistake on my part, so I told them to release the funds to Steam (where I pay for the subscription) and Steam has allowed me to resubscribe. My account is banned... so I have no way to put a ticket in. Uh... help? Why was my account banned? I've been a subscribed player on and off for years. Link to comment Share on other sites More sharing options...
Nee-Elder Posted December 16, 2022 Share Posted December 16, 2022 1 hour ago, LiquidDurzo said: I recently used a new credit card to pay for a subscription and then completely forgot that I used it. So I told the card company to not allow the transaction. Turned out to be a mistake on my part, so I told them to release the funds to Steam (where I pay for the subscription) and Steam has allowed me to resubscribe. My account is banned... so I have no way to put a ticket in. Uh... help? Why was my account banned? I've been a subscribed player on and off for years. hi there, you'll need to contact *Support* for a personal/account situation like you describe. If you're still posting on these forums, you should still be able to access the following options: https://help.ea.com/en/star-wars-the-old-republic/star-wars-the-old-republic/ https://help.ea.com/en/help/star-wars/star-wars-the-old-republic/swtor-on-steam/ send a detailed EMAIL to: support@swtor.com Link to comment Share on other sites More sharing options...
SteveTheCynic Posted December 17, 2022 Share Posted December 17, 2022 16 hours ago, LiquidDurzo said: Why was my account banned? Most likely because you blocked the transaction. EA doesn't know *why* you blocked it, so they assume that someone pirated your SWTOR account and you blocked the transaction when you found out about it, and that probably means that it's a good idea for them to block the account. Follow @Nee-Elder's advice. Link to comment Share on other sites More sharing options...
LiquidDurzo Posted December 21, 2022 Author Share Posted December 21, 2022 I reached out to customer service. They told me that they had to forward it the situation to their fraud department. It's been 5 days so I called again. Apparently there's no time frame for how long it may take, which is pretty lame and seems like a long time... Not much I can do... only I subscribed through Steam (who fixed the issue immediately) and can't play... which is a bummer. Link to comment Share on other sites More sharing options...
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