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Unable to reset phase


TheTitleist

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I'm having issues with the quest "The Tatooine Rundown" to get my companion Mako back (cut scene is not loading) and was told by customer support to "reset the phase".

 

I was told the steps for this was:

  1. Visit the cantina area on the fleet
  2. Right click character portrain then choose reset phase

 

Well, reset phase is not an option.....

 

Please advise....

 

https://i.imgur.com/0W9IkDg.jpg

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I'm having issues with the quest "The Tatooine Rundown" to get my companion Mako back (cut scene is not loading) and was told by customer support to "reset the phase".

 

I was told the steps for this was:

  1. Visit the cantina area on the fleet
  2. Right click character portrain then choose reset phase

 

Well, reset phase is not an option.....

 

Please advise....

 

https://i.imgur.com/0W9IkDg.jpg

 

It's under additional commands

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Did you first travel to tatooine like the mission says? and not take a shortcut like a heroic for example

 

Yeah, that's why I put a ticket in.

 

I was told to travel to the Cantina area of the fleet and reset my phase first, but I can't get that part done.

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Did you first travel to Tatooine like the mission says? and not take a shortcut like a heroic for example

Did you travel in your ship? Stepping out of your Stronghold or Guild Stronghold wont advance the quest. Travelling in someone elses ship wont advance your quest either. Similarly, simply choosing Tatooine from your map and quick travelling wont do it either. You must do it in your ship.

 

I would suggest starting at the fleet and travelling to Tatooine by selecting it from the star chart on the bridge of your ship. If it still doesn't advance, then you have a problem.

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