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Guild Flagship Rename Item Bug and the TERRIBLE customer service I got trying to fix


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I purchased a guild flagship rename over two WEEKS ago, got the Guild Lead rank so I could use the item, then tried to rename the ship - it said that the name I tried (Horizon's Edge) was already taken... THEN THE DIALOGUE BOX DISAPPEARED.... I thought no issue I will reuse the item....NOPE the ITEM is GONE... and now I have had to put in THREE tickets all of which have been NO HELP whatsoever in returning either the cartel coins I spent or the ITEM itself.... and my last ticket which referenced the previous and ASKED THEM NO TO CLOSE IT WITHOUT A RESOLUTION - was closed with NO NOTES ADDED... WHAT KIND OF SERVICE IS THIS BIOWARE?! :mad:
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