Buying and using a decoration doesn't grant the decoration?

[canofbutter]

So I bought an item from the vendor in the Odessen base (Datacron: Dark vs Light) thinking I would get a new decoration available for my stronghold. Upon using the item, I was not able to use the decoration anywhere. Thinking something went wrong with the unlock process, I opened a ticket to resolve the problem. I was told, however, that this item doesn't grant the decoration, it only increases the unlock count. Uh... can someone explain that please? I had 0. Increasing the unlock count should mean I now have 1, correct? All decoration items (including this one) use the same tooltip description and all others I've found do indeed "grant the decoration" - is there something I'm missing with decorations? Do you have to go somewhere to get the "grant" first then these items just increase the count?

 

The exact quote from customer service: I appreciate your taking the time to provide us feedback regardingthe decoration not received after using Datacron: Dark vs Light. Further, as the description of item reads"Increases your unlock count for this decoration by 1 for all characters in your Legacy" and do not grant the decoration.

[xordevoreaux]

Go back to the vendor that you bought it from and check the description for which hooks the deco is meant for. Having Hook A selected when searching for a deco meant for Hook B means you won't find it. Best not to have any hook selected at all while searching for it. Edited March 12, 2021 by xordevoreaux

[canofbutter]

The tooltip says its usable on "Floor Medium, Floor Large, Floor Medium Narrow" the item is not available when selecting any of those hooks. Additionally, it shows as 0/0 in the decorations window. I thought this item might be bugged, but CS insists otherwise, saying that these items just increase the unlock count and don't grant the item. What I'm asking is, how can the item be granted, now that I (apparently?) have an unlock count of 1.

[DarkTergon]

The tooltip says its usable on "Floor Medium, Floor Large, Floor Medium Narrow" the item is not available when selecting any of those hooks. Additionally, it shows as 0/0 in the decorations window. I thought this item might be bugged, but CS insists otherwise, saying that these items just increase the unlock count and don't grant the item. What I'm asking is, how can the item be granted, now that I (apparently?) have an unlock count of 1.

 

nvm, was answered below

Edited March 12, 2021 by DarkTergon

[xordevoreaux]

I'll have to look, or someone else with a better memory can weigh in on it, but Datacron: Dark vs Light may have been event-specific.

[ceryxp]

There is a long standing (read: still not fixed years later) bug involving the Datacron: Dark vs Light decoration. The deco appears twice in the decorations list, but one of them is bugged and it is the version that shows up if you search for the deco. The bugged version appears under the Furniture - Arrangements section and will always show as 0/1 owned. The actual deco is under the Technological - Artifacts section and will fit on a medium or medium narrow hook.

 

To find the deco in your decorations list open your personal decorations (press U, click on personal under decorations), search for "dark vs light," and then either set the show filter to "Show Unlocked" or the category to "Technology." To place the deco select a medium or medium narrow hook, search for "dark vs light," and either set the show filter to "Show Unlocked" or set the Category to "Technology."

[xordevoreaux]

Maybe this helps

 

https://swtorista.com/decorations/datacron-dark-vs-light/

[xordevoreaux]

There is a long standing (read: still not fixed years later) bug involving the Datacron: Dark vs Light decoration. The deco appears twice in the decorations list, but one of them is bugged and it is the version that shows up if you search for the deco. The bugged version appears under the Furniture - Arrangements section and will always show as 0/1 owned. The actual deco is under the Technological - Artifacts section and will fit on a medium or medium narrow hook.

 

To find the deco in your decorations list open your personal decorations (press U, click on personal under decorations), search for "dark vs light," and then either set the show filter to "Show Unlocked" or the category to "Technology." To place the deco select a medium or medium narrow hook, search for "dark vs light," and either set the show filter to "Show Unlocked" or set the Category to "Technology."

 

Thanks for sharing that.

[canofbutter]

Thanks for all the replies, but I'm still not able to place this decoration. Under technological > artifacts, the item is not listed. I only see the one copy under furniture (0/0). If this was an event only item, why is there still a 1 million credit item available for purchase that doesn't let you use it once consumed? I'm not new to strongholds - have several with 100s of hooks filled, and this is the first time I've run into something like this.

 

If decoration items you buy don't actually always grant the decoration, and there's no tooltip indication of this, are there other such items that would just be a waste to purchase? There are a lot of interesting decorations out there that cost a lot, and I'd hate to just have to guess if they actually grant it for use or are like this one that have an unspecified prerequisite.

 

Edit: seems the bugged version and customer service's very weird response about "grants" confused me in all this. The BUGGED version is available for large hooks, but the /real/ version mentioned above under technological-artifcats is not. Once using the medium narrow hook, and not using a text filter (just selecting the drop-downs) the item appears and is usable. Though I'm still quite confused by what CS means by needing a "grant" for decorations, since I thought that was what buying them was, but I'll just chalk this up to a CS not knowing how decos work. Thank you everyone for helping clear this up.

Edited March 12, 2021 by canofbutter

[DarkTergon]

/snip

 

Unfortunately the ticket CS in this game is very hit and miss, a lot of their responses are just copy and paste generic replies. A lot comes down to whether your message gets read by an experience agent, or not.

 

The deco you bought was part of an achievement too I believe, which may have added to the reps confusion.

[canofbutter]

Unfortunately the ticket CS in this game is very hit and miss, a lot of their responses are just copy and paste generic replies. A lot comes down to whether your message gets read by an experience agent, or not.

 

The deco you bought was part of an achievement too I believe, which may have added to the reps confusion.

 

Yeah - CS just added a lot of confusion on top of this bugged item. You are all very awesome for helping me get this figured out so quickly. Hope you all have a great day

[xordevoreaux]

Unfortunately the ticket CS in this game is very hit and miss, a lot of their responses are just copy and paste generic replies. A lot comes down to whether your message gets read by an experience agent, or not.

 

The deco you bought was part of an achievement too I believe, which may have added to the reps confusion.

 

Yeah I've mentioned before I'm a bit disappointed with some ticket responses. Some times the reply doesn't have anything to do with that I was talking about.

[Screaming_Ziva]

This may be a stupid question but, did you sell it back instead of actually using it?

 

I do this all the time when I buy decos. I forget to close the vendor window and then right click the deco to use it and end up selling it back instead.