lamolee Posted January 7, 2021 Posted January 7, 2021 when i'm playing after defeat the villain or when i going to talk to the NPC the game get frozen i do not know why. it is happens ramdon
ceryxp Posted January 7, 2021 Posted January 7, 2021 Is it locking up when you are entering a cutscene? Where and when (in terms of the story) is those occurring?
lamolee Posted January 7, 2021 Author Posted January 7, 2021 yes it is in cutscene it is happening in all new expantions
lamolee Posted January 7, 2021 Author Posted January 7, 2021 example these new one after defeat vitiate game get frozen and i cannot continue
lamolee Posted January 7, 2021 Author Posted January 7, 2021 (edited) also it get frozen before when i was in the ship with kira carsen and lord scourge after the outlander talk to revan when their was going to see the dead body of the zion the game get frozen. i use my laptop and i finish that scene but then when i fight with vitiate after defeat him the game get frozen and now i canot play it on my pc or laptop their both get frozen Edited January 7, 2021 by lamolee
ceryxp Posted January 7, 2021 Posted January 7, 2021 (edited) The game, over the years, has become a bit more demanding on system requirements and computers that were able to run the game before are now struggling in some situations. One of those situations has to do with the new cutscenes. One of the reported workarounds for freezing cutscenes is to lower the graphics settings prior to starting the cutscene. It has been reported by others who have experienced this that lowering their graphics settings allows them to complete the cutscene, after which they can turn their settings back up. If this is a cutscene that starts automatically, such as after a fight, then you may need to lower you settings prior to the fight. You can also try pressing Escape (Esc) to back out of the cutscene, lower your settings, and then interact with whichever NPC has the icon over their head to restart the cutscene. Generally people will lower their settings all the way down to low. You can try doing a client scan and repair to see if that resolves the issue, some of the cutscene files may have become corrupted, but if that does not resolve the issue then more than likely you will have to adjust your graphics settings. Below are two links with instructions on how to do a repair. Follow the first link if you are not running the game through Steam. Note that there are two different sets of steps on the first link and which one you will do depends on if you are running the streaming or non-streaming client. There are instructions on how to identify if you are using the streaming or non-streaming client. If you are using Steam follow the second link. For non-Steam installs, streaming or non-streaming client: https://answers.ea.com/t5/Troubleshooting-Guides-Info/GUIDE-Client-Repair-Scan/m-p/6454174#M39 For Steam installs: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335# Hopefully doing one of those, either a client repair or lowering your graphics settings, will allow you to get through that cutscene. Edited January 7, 2021 by ceryxp
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