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Posted
So my problem is this; I started a new character got it to 20 whit just pressing skip on the validation windown xD but the my last game 2 days ago i got from 18ish to like 26ish. So went to bed got to work got back home was gonna play lil bit and validation windown pop´s up and i´m entering the right mail adress but it wont send it or i wont receive, and it wont let me change anything in m personal bio,,, anyone what the problem chould be? thx for you´r help:p
Posted

Assuming you are talking about the emailed One Time Password, this has nothing to do with your level.

 

One Time Passwords are not 100% reliable due to many factors (such as your email provider flagging them as spam). The simple solution is to set up a Security Key on your account. This removes the need for the One Time Password and gives you 100 CC a month for free to boot.

Posted
Assuming you are talking about the emailed One Time Password, this has nothing to do with your level.

 

One Time Passwords are not 100% reliable due to many factors (such as your email provider flagging them as spam). The simple solution is to set up a Security Key on your account. This removes the need for the One Time Password and gives you 100 CC a month for free to boot.

 

been a while since i've been a new player, but don't you have to validate your email at some stage to continue playing? I don't think you have to do it straight away, but at some point. It might be that. And he needs to be able to get a OTP to set up the key.

 

Best option is probably to ring the support, as they can stay online while you try and sort out the email, plus, if for some reason the email isn't going through, they can validate it for you while on the phone.

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