UlaVii Posted January 17, 2020 Share Posted January 17, 2020 (edited) A guild member wrote about a horrible bug tonight and the few of us that tested it could recreate it 100% of the time. One guild member said they lost a stack of 1000 mats due to this a month ago and filed an in-game bug report that has gone unanswered. Another said they submitted a report 2 weeks ago and got a reply a few days ago saying that customer services can't help! The bug is that if you split a stack of crafting materials from your normal Inventory and drop that split stack straight into the new Materials Inventory then the rest of the stack will vanish from your normal inventory. The number that you dropped into the Material Inventory do go in there but the rest of the stack vanishes from normal inventory. It does not go into the Material Inventory. It is just lost into the void. I've tested it with different quantities and both high and low level mats. I made a recording to show this happening: https://i.imgur.com/nUavJh8.gif The only work around for now is to make sure you drop the split stack into your normal inventory first and then pick it up again to drop it into the Material Inventory. Please fix this urgently. If it was the other way around and we could magic thousands of mats out of thin air then there would be an emergency patch within a few days. Edited January 17, 2020 by UlaVii Link to comment Share on other sites More sharing options...
UlaVii Posted January 17, 2020 Author Share Posted January 17, 2020 Another video of it from October 2019: Link to comment Share on other sites More sharing options...
SteveTheCynic Posted January 18, 2020 Share Posted January 18, 2020 I'm curious why you would want to keep materials outside your materials inventory in the first place. (*Keep*, that is. I can see wanting to take some out of the materials inventory to sell them on the GTN, but I can't see any other reason not to just stuff them all in there as soon as you get them.) Link to comment Share on other sites More sharing options...
Tsillah Posted January 18, 2020 Share Posted January 18, 2020 I'm curious why you would want to keep materials outside your materials inventory in the first place. (*Keep*, that is. I can see wanting to take some out of the materials inventory to sell them on the GTN, but I can't see any other reason not to just stuff them all in there as soon as you get them.) So you have 1000 mats and want to sell 500 of em. So you split the stack and drop half of em in your mat inventory and then sell the remainder and lose 500 mats because you did so. This shouldn't happen really. Even if there's a workaround, this should just work properly. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted January 18, 2020 Share Posted January 18, 2020 So you have 1000 mats and want to sell 500 of em. So you split the stack and drop half of em in your mat inventory and then sell the remainder and lose 500 mats because you did so. This shouldn't happen really. Even if there's a workaround, this should just work properly. You can split them as you take them *out* of the materials inventory, but yes, it should work properly no matter what order you do it in. Link to comment Share on other sites More sharing options...
Shinian Posted January 18, 2020 Share Posted January 18, 2020 Yeah this happened to me as well, but with just 50 items. To answer why split them in inventory, I wanted to break down half of them and save the other half for crafting.. think assembly components. They stay in inventory after you craft them. Another case is where I get processed isotopes in a flashpoint. They stay in inventory as well. I tried simply right clicking to store them. Also tried clicking the store to inventory button. A couple of times I got an error saying there was a problem with storing them, and they just disappeared. Link to comment Share on other sites More sharing options...
JediQuaker Posted January 18, 2020 Share Posted January 18, 2020 (edited) Yeah this happened to me as well, but with just 50 items. To answer why split them in inventory, I wanted to break down half of them and save the other half for crafting.. think assembly components. They stay in inventory after you craft them. Steve was asking (I think) why you don't split the stack when taking them out of mat storage, rather than when putting them in. But, I suppose it depends upon where you got the mats from. If, for example, you bought a stack of mats from the GTN, you may want to split the stack before putting some in Mat storage. A possible workaround for the bug would be to always put the full stack into Mat storage and then take out the amount you want to keep in Inventory. Another case is where I get processed isotopes in a flashpoint. They stay in inventory as well. I tried simply right clicking to store them. Also tried clicking the store to inventory button. A couple of times I got an error saying there was a problem with storing them, and they just disappeared. The usual process is just to click on the "store to Inventory" button. You may need to right-click on the button at some point, and select the highest level of mats, for the Processed Isotopes to be stored this way. Edited January 18, 2020 by JediQuaker Link to comment Share on other sites More sharing options...
Void_Singer Posted January 18, 2020 Share Posted January 18, 2020 I'm curious why you would want to keep materials outside your materials inventory in the first place. (*Keep*, that is. I can see wanting to take some out of the materials inventory to sell them on the GTN, but I can't see any other reason not to just stuff them all in there as soon as you get them.) aside from obvious reasons like selling, trading, and transferring, there's also monitoring crafting consumption (it's how I found the crit bug), being able to actually see the remaining mats you are using together (which is materials storage is a dumpster fire for) etc ad nauseam. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted January 19, 2020 Share Posted January 19, 2020 aside from obvious reasons like selling, trading, and transferring, there's also monitoring crafting consumption (it's how I found the crit bug), being able to actually see the remaining mats you are using together (which is materials storage is a dumpster fire for) etc ad nauseam. Fair enough (although diagnosing their bugs is not a good reason for it), although it's worth noting the second half of what I said here (highlighted for clarity): You can split them as you take them *out* of the materials inventory, but yes, it should work properly no matter what order you do it in. Link to comment Share on other sites More sharing options...
ElZaguero Posted January 19, 2020 Share Posted January 19, 2020 being able to actually see the remaining mats you are using together (which is materials storage is a dumpster fire for) QFT! Quoted For Truth! The new materials inventory is horribad for visibility Link to comment Share on other sites More sharing options...
UlaVii Posted January 21, 2020 Author Share Posted January 21, 2020 Any developer word on this serious item destroying bug being fixed in the next patch? Link to comment Share on other sites More sharing options...
UlaVii Posted January 23, 2020 Author Share Posted January 23, 2020 Got a reply from Customer Services in regards to my in-game bug report for this "It's a bug we are aware of and it will be fixed in a future update" So standard copy and paste in response to a bug that has been on the live server since 6.0 last year, it has the potential to affect every player, is 100% reproducible and clearly lots of people have fallen victim to and will continue to do so. Come on Bioware, you can do better than this. Link to comment Share on other sites More sharing options...
UlaVii Posted January 27, 2020 Author Share Posted January 27, 2020 Another player loses their materials due to this bug: http://www.swtor.com/community/showthread.php?t=975452 3 months and still no indication that this will be fixed anytime soon. Link to comment Share on other sites More sharing options...
Xina_LA Posted January 27, 2020 Share Posted January 27, 2020 (edited) Yeah, this is a pretty serious bug. Try to hold back some of your stack to donate to a guild? POOF! None for them! Edited January 27, 2020 by Xina_LA Link to comment Share on other sites More sharing options...
BioWare EricMusco Posted January 27, 2020 BioWare Share Posted January 27, 2020 (edited) Hey folks, Thanks for the heads up, the team is currently targeting a fix for 6.1. I will let you know if that changes. -eric Edited January 27, 2020 by EricMusco Link to comment Share on other sites More sharing options...
JediMasterAlex Posted January 27, 2020 Share Posted January 27, 2020 Hey folks, Thanks for the heads up, the team is currently targeting a fix for 6.1. I will let you know if that changes. -eric And still no acknowledgment of the vents killing people on Mandalorian Battle Ring. Ridiculous. Link to comment Share on other sites More sharing options...
hillerbees Posted January 28, 2020 Share Posted January 28, 2020 QFT! Quoted For Truth! The new materials inventory is horribad for visibility Agreed Link to comment Share on other sites More sharing options...
hillerbees Posted January 28, 2020 Share Posted January 28, 2020 Hey folks, Thanks for the heads up, the team is currently targeting a fix for 6.1. I will let you know if that changes. -eric Fix as in stop it from happening or fix as in return your missing mats and stop it from happening? Link to comment Share on other sites More sharing options...
Xina_LA Posted January 28, 2020 Share Posted January 28, 2020 And still no acknowledgment of the vents killing people on Mandalorian Battle Ring. Ridiculous. 99% of bugs get fixed without "acknowledgment". That could be fixed in the next major patch. Link to comment Share on other sites More sharing options...
JediMasterAlex Posted January 28, 2020 Share Posted January 28, 2020 99% of bugs get fixed without "acknowledgment". That could be fixed in the next major patch. It better be. The fact that it's lasted this long is outrageous. Link to comment Share on other sites More sharing options...
UlaVii Posted January 29, 2020 Author Share Posted January 29, 2020 What's annoying about Eric's response is not what he said but the fact he moved the thread so it's hidden away in the Bug Report sub forum and then later Keith posts to say the update which may contain the fix will be in almost 2 weeks. The point of this thread was to detail the problem and warn players to be careful since this is an item destroying bug that CS (mostly) won't help with which has been ignored for almost 3 months. Link to comment Share on other sites More sharing options...
Anigothich Posted January 29, 2020 Share Posted January 29, 2020 Same thing happened to my like 5min ago, i'm new, i don't have money, and i farmed a few hours so i could craft some items to sell for credits (like 5mil for a baby lv50), now they are all gone... nice. Are they going to tap our shoulder in the next patch or there's a chance that they will give us our mats? Link to comment Share on other sites More sharing options...
khamseen_air Posted February 26, 2020 Share Posted February 26, 2020 (edited) Isn't this supposed to be fixed now? I ask because I just went to craft something which needed Exotic Isotope Stabilizers and realised that somehow I only have 6... I had over 1500 a couple of days ago and haven't crafted anything which uses them in that time the only thing I can think of is I bought a couple of hundred with Jawa scrap to sell on GTN and accidentally bought a few too many so I split the stack and dumped what was left in to my materials tab using the transfer button... Not impressed at all, that's weeks of grinding FPs wasted. Edited February 26, 2020 by khamseen_air Link to comment Share on other sites More sharing options...
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