Scoottttttt Posted October 2, 2018 Share Posted October 2, 2018 Not much to say here. I paid to subscribe and the money has been taken out of my account but I'm still "preferred." I'm not sure where to go since the support system is flawed and I can't contact them since they don't think I'm a subscriber. Suggestions? Link to comment Share on other sites More sharing options...
Andryah Posted October 2, 2018 Share Posted October 2, 2018 (edited) Were you logged in to the game when you applied your subscription? If so.. close the game and restart. What does the swtor.com account page tell you about your subscription status? Call live customer support (which is what you need to do for any account related issues) .. because none of the forum membership can actually help you resolve this. Edited October 2, 2018 by Andryah Link to comment Share on other sites More sharing options...
CaptRogue Posted October 2, 2018 Share Posted October 2, 2018 Call them. Only way to fix that. Hubby's account has an on going issue that "might" be fixed now similar to this. lol Link to comment Share on other sites More sharing options...
Tashia Posted October 2, 2018 Share Posted October 2, 2018 same happened to me -- I waited 5 days -- still nothing .. finally had to call customer support -- and got it corrected --- oh and ask for the time back that you missed (if any) -- they gave me time lost back ( the 5 days ) Link to comment Share on other sites More sharing options...
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